Intensive Case Manager

Role Purpose: 
Provide case management to families in a HUD COC (Continuum Of Care) Permanent Supportive Housing Program. Provide substantial support for families to remain housed, build tenancy skills, and provide support around goals people wish to work on now that they are permanently housed. This is accomplished by building relationships with each member of the family, assessing their needs, and providing each with tailored support, resources and referrals. Due to upcoming federal changes in the program, some families will need to move-on from this program, and therefore housing search is currently a primary component. 

Responsibilities: 
•    Housing search: Support families in applying for alternative subsidized housing. 
•    Engagement: Build strong relationships with everyone within the family. Create a safe environment for each family to build trust, contemplate change, seek support and work towards goals. Try to do a minimum of once monthly home visits with each family. 
•    Assessment: Thoroughly assess the strengths and needs of families. Effectively and efficiently prioritize work to best impact family.  
•    Trauma Informed Care: Utilize a Trauma Informed Care lens when assessing and engaging families. For example, promote autonmy and self-sufficiency – respecting that clients’ are their own experts and make their own choices.
•    Referrals: Submit accurate and timely referrals/applications. Create and maintain effective and respectful communication with collaterals. Applications and referrals submitted are consistent with the needs of each family. Creatively seek specialized resources to meet family needs.
•    Accountability: Follow-up with each family consistently around goals.  Have direct conversations with families about concerns. Send written letters to families as needed to communicate concerns. Inform supervisor in a timely manner when there is a lack of follow-through.
•    Advocacy: Effectively advocate for the needs of clients in a way that supports relationships. Present prepared and thoughtful advocacy.
•    Crisis Management: Ability to effectively manage crises. Ability to determine crisis from non-crisis. Ability to remain calm. Able to effectively prioritize steps needed to contain crisis and create solution. Inform supervisor appropriately and ask for help as needed to create best possible solution. Document appropriately, and effectively and efficiently manage any follow-up needed.
•    Communication: Collaborate with the Director in communicating with the COC and property owners. Communicate efficiently and effectively with collatorals, supervisor, coworkers, and clients. 
•    Feedback: Consistently demonstrate the ability to hear and incorporate feedback as well as provide direct feedback effectively. Maintain open and effective communication in line with Housing Families professional standards.
•    Documentation: Maintain accurate and up-to-date files on each family (both electronic and paper). Efficiently complete accurate and thorough paperwork.  Ability to write professional letters and emails accurately and efficiently. Ability to manage electronic folders effectively and in an organized manner. 
•    Time Management/Organization: Ability to manage schedule and meet job responsibilities, deadlines, and commitments. Consistent and reliable attendance with appropriate communication.  Able to set limits and move efficiently through tasks.
•    Teamwork: Work effectively and cooperatively with co-workers. Communicate thoroughly across programs to ensure quality services.  Pitch in to help when asked or as needed when appropriate. Seek to understand other perspectives. Have positive and curious attitude while presuming positive intentions and being focused on solutions
•    Flexibility: The ability to adapt to change and differences. For example, flexible with approach to individual families, situations, job responsibilities, and/or procedure/policy changes.  Ability to work well under pressure and stress.
•    Boundaries: Maintain professional relationships with clients (both adults and children) and co-workers.  Discuss individual family circumstance for the purpose of supporting the family and creating solutions. Maintain confidentiality in accordance with Housing Families policy. 
•    Respect: Treat all clients and co-workers with dignity, fairness, and care, regardless of personal feelings. Ability to not engage in favoritism, gossip, condescension and negative sarcasm.  Acknowledge crises and problems faced by clients with support and understanding.   
•    Model DEIB Values to all staff and clients.
•    Participate in All Staff meetings and other identified trainings and meetings.

We believe that to be successful in this position, it is crucial that the candidate can honestly assess their strengths and determine that they include:
•    Growth mindset and open to feedback. 
•    Passion for supporting vulnerable people.
•    Ability to establish and maintain relationships with various individuals including collaterals, families, clients, coworkers. Ability to be curious within those relationships, rather than jump to conclusions. 
•    Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person, virtually and over the phone. 
•    Excellent organization, time management and follow-up skills. 
•    Professional, reliable, and organized.
•    Ability to set priorities and meet deadlines. 
•    Team player and flexible – willingness to take on assigned tasks as needed.
•    Ability to manage crisis. 
•    Proficiency in Microsoft Excel, Outlook, Word, and understanding of virtual educational platforms such as Microsoft Teams and Zoom.
•    Investment in Trauma Informed Care, confronting racism, sexism, and other injustices, and helping people heal and grow.
 

Qualifications: 
•    Prior experience working with low-income individuals and/or families strongly preferred 
•    Proficiency with Microsoft Word, Excel and Outlook
•    Excellent communication and engagement skills
•    Attention to detail and time management skills
•    Knowledge of domestic violence, trauma and rauma Informed Care, and substance use dependencies strongly preferred
•    Bachelors degree strongly preferred or equivalent experience

Eligibility Requirements:

•    Must be able to pass a CORI/SORI background check
•    Must have a valid driver’s license and reliable transportation for daily home visits
•    Must be able to work 40 hours per week.
•    Must have unrestricted work authorization to work in the United States. 
•    Must be 18 years or older. 

Physical Requirements

•    Must be able to lift up to 15 pounds at a time.
•    Must be able to sit for prolonged periods of time at a desk while working on a computer.
 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary : $27