Direct Care Supervisor

Role Purpose: The Direct Care staff will provide daily oversight to the patients of the Lynn Community Health Center’s Respite Care Center, ensure the program is welcoming and safe, and operates in a manner consistent with Housing Families values. 

Responsibilities: 
•    Engage with all patients and staff in a friendly, professional manner.
•    Conduct walkthroughs and assess each patient for their overall wellbeing and report any concerns about wellbeing immediately. 
•    Manage the RCC milieu to maintain a safe living environment.
•    Organize and prepare meals daily.
•    Manage daily washing and distribution of laundry and linens. 
•    Perform medication observation in accordance with RCC procedures.
•    Respond to questions and concerns from patients in a professional and respectful manner and communicate their feedback to the appropriate staff.
•    Follow established procedures and policies related to patients and RCC operations ensuring a respectful and inclusive atmosphere.
•    Regularly inventory supplies for RCC.
•    Maintain all public areas (offices, stairs, hallways, etc.) in a clean, orderly manner. 
•    Address emergency situations as necessary and provide skillful de-escalation.
•    Follow all agency and RCC guidelines related to security, safety, and confidentiality.
•    Attend and participate in staff meetings and all required HFI and RCC training. 
•    Meet weekly with Supervisor and address any job-related issues and receive feedback and support.
•    Review all log entries and new memos posted daily.
•    Log all relevant information in the appropriate format in daily log(s).
•    Submit accurate timesheets on a timely basis.
•    Perform other related duties as needed or as directed.

•    Demonstrated timely and consistent work history
•    Ability to walk up and down stairs quickly in an emergency.
•    Ability to maintain boundaries and confidentiality.
•    Ability to communicate effectively in English both verbally and in writing.
•    Ability to work as part of a team.
•    Ability to follow program guidelines on safety, handling emergencies, etc.
•    Well-developed assessment skills and crisis management responses. 
•    Prior experience in a Direct Care or Supportive Services Role. Prior experience working in a medical facility is a plus.

Eligibility Requirements: 
•    Must be able to work available shifts: 8am-4pm, 4pm-12am, 12am-8am daily.
•    Must have unrestricted work authorization to work in the United States 
•    Must be 18 years or older

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary : $28