What are the responsibilities and job description for the Application Support Analyst position at Housing Diversity Network?
Job Title
Application Support Analyst
Organisation
Muir Group Housing Association
Job Description
About You
We are seeking a highly motivated IT Application Support Analyst for a position which plays a key role in ensuring the Association maximises the benefits of their ICT investment through the support, training and on-going development of Muir’s business systems. The successful candidate will be part of a passionate and dynamic Business Technology and Transformation Team (BTT) responsible for maintaining and delivering new IT business systems and transformational business change to the Association.
Responsibilities
You need to be a customer-focused individual, able to work with minimal supervision to deliver application support on the latest technologies and systems. The main responsibilities will include:
If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you. The closing date for applications is 19th September 2025 at 5pm.
You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you're right for the job. To apply, please visit www.muir.org.uk/current-vacancies
Interviews will take place on the 1st and 2nd of October 2025 at 80 Lightfoot Steet, Chester, CH2 3AL.
To find out about our range of fantastic benefits, take a look here: https://www.muir.org.uk/benefits-at-muir
Application Support Analyst
Organisation
Muir Group Housing Association
Job Description
About You
We are seeking a highly motivated IT Application Support Analyst for a position which plays a key role in ensuring the Association maximises the benefits of their ICT investment through the support, training and on-going development of Muir’s business systems. The successful candidate will be part of a passionate and dynamic Business Technology and Transformation Team (BTT) responsible for maintaining and delivering new IT business systems and transformational business change to the Association.
Responsibilities
You need to be a customer-focused individual, able to work with minimal supervision to deliver application support on the latest technologies and systems. The main responsibilities will include:
- Providing first- and second-line customer support for Muir’s core business systems, including but not limited to the Housing Management System (Cx), Asset Management System (Keystone), EDM system (DocuWare), MSO365; - SharePoint online, Teams and Power Apps.
- Manage the IT Service Desk; monitoring and resolving Incidents and promoting Changes.
- Working with staff and teams across the Association to enable process changes to be implemented in Muir’s business systems in a professional and timely manner.
- Lead on testing new technology and cyclical system upgrades.
- Provide low level SQL support and troubleshooting.
- Being a Champion for BTT, digital working and mobile technology across the Association.
- Providing training and materials on system changes and new technology solutions.
- Working with staff and teams across the Association to ensure the benefits from new technologies, systems and business processes are fully realised.
If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you. The closing date for applications is 19th September 2025 at 5pm.
You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you're right for the job. To apply, please visit www.muir.org.uk/current-vacancies
Interviews will take place on the 1st and 2nd of October 2025 at 80 Lightfoot Steet, Chester, CH2 3AL.
To find out about our range of fantastic benefits, take a look here: https://www.muir.org.uk/benefits-at-muir
