Traveling Community Manager

If you are looking for a great employment opportunity, Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full Time Traveling Community Manager. 

HDC MidAtlantic envisions a world where a safe, welcoming, affordable place to call home is open to everyone. We believe home shouldn’t be an impossible dream; it should be an attainable reality. We are resident advocates, trusted developers, property managers, community partners, and collaborators. We are part of the fabric of our towns and cities, and have been working with our neighbors since 1971 to create real change and meaningful connections. As champions of the greater good, we are committed to advancing equity, we open the door to opportunities, and we build homes that we can all be proud of.

HDC owns and/or manages over 3,200 apartments, providing housing that is safe and affordable to those with lower incomes, focusing on seniors, families, and individuals living with disabilities. Serving nearly 4,500 residents in 67 communities located in urban, suburban, and rural areas across Pennsylvania, Delaware and Maryland, HDC builds hope and opportunity for all residents to reach their full potential by creating, preserving, and strengthening affordable housing communities.

Under minimal supervision the Traveling Community Manager is responsible for the daily operations of their temporarily assigned communities and ensuring that the communities perform to operational goals on a monthly, quarterly, and annual basis while reflecting HDC mission, meeting daily with residents, employees, and neighbors. Leads and mentors other community managers to meet goals and deadlines. 

Essential Duties and Responsibilities:

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  HDC may change the specific job duties with or without prior notice based on the needs of the organization.

• Monitor, identify and with instruction correct any issues that are identified financially to correct on the community to improve financial performance with expenses and revenue.

• Supervise all on-site personnel to ensure employee engagement and accountability by tracking and holding accountable any vendor on site.

• Prepare vacant apartments for occupancy by communicating deadlines and expectation to maintenance and verify work is being completed timely.

• Maintain an inviting and professional leasing attitude and keeping a trauma informed approach when working with residents in affordable housing. 

• Process and keep track of tenant applications and determine if applicants are income-eligible and program-eligible.

• Ensure accurate LITHC/HUD/RD/811 files at all times and make corrections as needed.

• Manage rent collections and efforts to ensure prompt rental payments and to meet quarterly goals. 

• Coordinate and collaborate with the Resident Services Team to meet the needs of residents. 

• Presence is needed for emergencies and to complete assignments. 

• Ensure resident work order requests are resolved timely.

• Train and guide Community Managers within assigned region to ensure understanding of HDC MidAtlantic’s policies and procedures.

• Support District Managers with Corrective action plans at other communities as needed.

Education, experience, and special requirements:

• Position requires a high school diploma or equivalent, along with a valid driver’s license.

•Position prefers a two degree or four years minimum in Property Management work experience within the last five years.

•Position prefers experience with an affordable housing background.

Performs other related duties as assigned to meet the needs of the company.

Core Competencies (skills, knowledge, or abilities):

Quality of Work: Demonstrates commitment to their area of work, capability, and efficiency in completing work, and dedication to providing the highest quality deliverables and services. Takes ownership of their work and understands its impact on residents, partners, and the organization.  Strives for excellence and motivated to give their best.

Teamwork and Collaboration: Able to work with colleagues toward shared goals.  Understands the value of collaboration and teamwork to the success of their role, and willingly shares in responsibility and recognition when contributing to the capacity of the team.  Works effectively and respectfully within and across teams and departments.

Communication: Demonstrates effective and proactive communication skills appropriate to their role; gives and seeks honest, respectful feedback; acts with integrity and empathy; mindful of managing and expressing one’s emotions respectfully in all situations.   Understanding of diverse perspectives, viewpoints, and experiences.

Continuous Learning: Actively identifies new areas for self-learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Takes initiative in the professional development.   Recognizes the importance of racial equity, diversity, and inclusion (REDI) and able to build knowledge and understanding of REDI concepts.

Results Oriented: Reliably delivers intended results, on time and within budget.  Is solution-oriented and able to adapt in face of challenges; able to analyze and prioritize situations to solve problems; displays sound judgment and makes decisions in alignment with departmental and organizational goals.