Resident Service Coordinator

If you are looking for a great employment opportunity, Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full Time Resident Services Coordinator for Mountain View Terrace, Parkesburg School Apartments, Umbrella Works Apartments, Franklin Street Apartments and The Apartments at Mulberry Corners in Lancaster, PA and Chester County.

HDC MidAtlantic envisions a world where a safe, welcoming, affordable place to call home is open to everyone. We believe home shouldn’t be an impossible dream; it should be an attainable reality. We are resident advocates, trusted developers, property managers, community partners, and collaborators. We are part of the fabric of our towns and cities, and have been working with our neighbors since 1971 to create real change and meaningful connections. As champions of the greater good, we are committed to advancing equity, we open the door to opportunities, and we build homes that we can all be proud of.

HDC owns and/or manages over 3,300 apartments, providing housing that is safe and affordable to those with lower incomes, focusing on seniors, families, and individuals living with disabilities. Serving nearly 4,500 residents in 67 communities located in urban, suburban, and rural areas across Pennsylvania, Delaware and Maryland, HDC builds hope and opportunity for all residents to reach their full potential by creating, preserving, and strengthening affordable housing communities.

Under supervision, the Resident Services Coordinator is responsible for coordinating residents’ access to community-based services and benefits and enhancing community engagement at each assigned property. Performs a variety of administrative tasks that support service coordination, collaboration with partners, and meeting reporting requirements, while reflecting the HDC mission.

Essential Duties and Responsibilities:

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  HDC may change the specific job duties with or without prior notice based on the needs of the organization.

• Center residents and hold in mind their experiences of delivering services.
• Support residents to maintain/achieve their self-sufficiency and enhance their quality of life. 
• Foster collaborative and participatory initiatives with residents and community partners.
• Work seamlessly with property management staff on resident referrals, eviction prevention services and community building efforts.
• Maintain resident files according to resident services guidelines.
• Submit reports to HDC and other regulatory agencies as required.
• Participate in organization, team and cross-team meetings to facilitate effective communication.

Meet or exceed Resident Services Performance Standards.

Skills/Education/Experience:

• Position requires a high school diploma or GED.  
• With high school diploma or GED, 5 – 7 years of relevant experience, required.
• Position prefers bachelor’s degree in human services (such as psychology, social work, social science, or other related fields) with a least one year of relevant work experience.
• Valid driver’s license, required.
• Successful completion of drug screening and criminal background check 

Normal work environment: 

• Work environment will be indoors and outdoors and will require 25% annual travel. 
• Requires moderate physical demands, lifting up to 25 pounds, continuous standing, bending, walking, and lifting.

Equal Opportunity Employment

We believe in and practice equal opportunity. HDC MidAtlantic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, gender identity or expression, sexual orientation, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.