Property Manager

Job Description - Property Manager

Full-Time / Exempt

HCEB is a non-profit organization established in 1996 to create inclusive communities through affordable housing for people with special needs in Alameda and Contra Costa Counties. HCEB develops and manages supportive housing and provides housing outreach with support for people with special needs. See www.hceb.org for more information.

HCEB is seeking to fill a full-time position: Property Manager. The Property Manager leads HCEB’s residential property at the Brookfield Senior Gardens development. The Property Manager reports to the HCEB Director of Property Management. This is a full-time, exempt position.

HCEB values the following qualities for this position:

• Ability to communicate effectively in varied settings with clients and colleagues with diverse backgrounds

• Focus on results with ability to meet deadlines

• Excellent interpersonal and customer service skills

• Flexible and self-motivated with an ability to coordinate and prioritize workload

Job Duties and Responsibilities

• Oversee HCEB’s Brookfield Senior Gardens development property.

• Work cooperatively with partners at the property to ensure safe and secure residential operations.

• Responsible for leasing units

• Take complete ownership of the property’s occupancy rate and turnover.

• Review prospective tenant applications for eligibility per the property's rental criteria.

• Complete online and in-person lease agreements with accuracy, review the lease terms with all residents, and sign lease agreements.

• Initiate and manage maintenance requests from residential and commercial tenants and their support staff

• Provide tenant and property-related information for compliance reporting

• Manage and dispatch maintenance staff and vendors and track maintenance job progress to completion

• Maintain all maintenance records and process vendor invoices for payment

• Perform regular preventative maintenance property inspections

• Run weekly ‘Open Work Order” reports while following up with maintenance staff and vendors accordingly

• Closely monitor and pursue rent collections each month and record it in Yardi

• Execute tenant eviction strategies

• Evaluate and issue tenant notices as needed and required by funding

• Attend meetings with tenants and support staff as needed

• Other duties as assigned by the supervisor or their designee

• Communicate any health or safety issues to Management immediate

• Communicate any other issues or problems involving the building or residents to Management in a timely manner

• Communicate with residents, clients using commercial spaces and other staff as necessary; check email daily Mon-Fri.

• Alert police if unauthorized individuals are loitering on the grounds during the day or night

• Be available by telephone outside of office hours and weekends on an on-call basis

• Must reside on the premises; and perform all other assignments/tasks that are assigned by Management that are not covered in this job description and which the individual could reasonably be expected to perform.

• Maintain 40 office hours/week; this may include attendance at community meetings, providing access to vendors, meeting with tenants, clients, and commercial partners, communicating with Management, etc.

• Perform annual and interim tenant recertifications in compliance with housing regulations

• Be available to respond to emergencies- notify tenants to evacuate when necessary and contact appropriate emergency response authorities.

• Manage tenant requests and housing needs.

• Enforce house rules; investigate noise or disturbance complaints. Document incidents of non-compliance and report them to Management

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be available to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.

Job Duties Disclaimer Statement

This position description does not imply that these are the only duties to be performed by the employee. Employee will be required to follow all other job-related instructions and to perform all other job-related duties directed by their supervisor.

I have read, understand, and agree to the terms and conditions listed above.

Education

BA or BS from an accredited university required.

Background and Educational Requirements

• History of progressively responsible related work experience, preferably in a non-profit organization

• Experience with residential and commercial property systems and functions

• Excellent PC skills, including word-processing and spreadsheets in a Windows-type environment

• HCV Housing Quality Standards (HQS) Certification, required

• Certified Occupancy Specialist (COS) Certification, required

• Must complete Microsoft Office online training courses

• Working knowledge of MS Excel and MS Word and Yardi products

• Experience with a double-bottom line residential property management philosophy

• Reliable personal vehicle (business-related mileage is reimbursed by HCEB)

• Candidates need not have all the preferred skills and experience to apply