Case Manager Support Contractor- Dallas

Location: Hybrid/remote – the work can be completed remotely, though occasional in-person meetings or events will be required in the DFW area to support community engagement and partner collaboration.

Role Summary

Housing Connector is seeking a Case Manager Support Associate (Contractor) to provide temporary, project-based support to our North Texas community partners. In this role, you’ll assist case managers in effectively using Housing Connector’s online platform, the Community Hub, through hands-on technical assistance, outreach, and feedback collection.

You’ll help build confidence among users, identify opportunities for improvement, and share insights with Housing Connector’s Product and Market teams. This contract position is ideal for someone interested in housing equity, technology, and community engagement.

Note: This is a temporary, contract-based position. There may be potential for the role to transition into a full-time employee position in the future depending on organizational needs and funding availability.

Primary Responsibilities

Case Manager Support and Engagement

• Provide user support for Community Hub and Housing Connector programs through one-on-one Zoom meetings, phone calls, and email.
• Coordinate and facilitate monthly community engagement activities, including trainings, feedback sessions, and partner meetings.
• Gather feedback, identify recurring themes, and share insights with the Community Partnerships Manager.
• Coordinate with the local Community Partnerships Manager for partner trainings and follow-up support.

Project and Program Support

• Track and document common questions, challenges, and user needs in spreadsheets and reports.
• Support the development of training materials such as FAQs, guides, and short video tutorials.
• Assist with communications such as newsletters, event coordination, and data reviews.

Contract Details

• Type: Independent Contractor (temporary)
• Duration: Approximately 10 weeks
• Compensation: $25/hour
• Hours: Part-time, approx. 20-25 hours a week.
• Work Schedule: Most project activities will need to occur during standard business hours, Monday through Friday, between 9:00 a.m. and 5:00 p.m. Central Time, to align with partner availability and community engagement events. Some flexibility is available in how and when the work is completed outside of partner-facing interactions.
• Benefits: This contract position is not eligible for employee benefits.
• Location: Hybrid/remote – some in-person meetings required in the DFW area.

About our Company

We’re a tech-powered nonprofit transforming housing access for those who need it most. By addressing financial and resident-related challenges, we help properties open doors to more of our community and keep folks stably housed. Our tool, The Community Hub provides a single access point for case managers to help easily find their clients’ housing and support them post move in.