What are the responsibilities and job description for the ASSISTANT PROPERTY MANAGER position at Housing Authority St. Louis County?
ASSISTANT PROPERTY MANAGER
ORGANIZATION OVERVIEW
Since 1952, the Housing Authority of St. Louis County, now known as County Housing, has played a pivotal role in providing safe and affordable housing to St. Louis County residents. Our team takes pride in helping more than 7,000 eligible families find a place they can call home.
We are passionate about our mission to:
- Provide decent, safe, and affordable housing;
- Ensure equal housing opportunities;
- Promote self-sufficiency; and
- Improve the quality of life and economic vitality for low and moderate-income families.
We pursue our mission by using existing federal programs to the maximum extent feasible, by linking with other service providers, and by creating new opportunities of our own design.
In pursuit of our mission, we strive to achieve four core organizational objectives, which are to:
- Deliver services safely, effectively, and efficiently.
- Ensure residents, property owners, and employees feel respected during interactions with us.
- Help our residents and families gain self-sufficiency through partnerships with other organizations in the community.
- Expand access to desirable and affordable housing.
OUR CORE VALUES
At County Housing, we are guided by our core values, which are fundamental principles that shape our organization's culture, behavior, and decisions. Our commitment to the core values of service, respect, integrity, excellence, and collaboration helps us achieve our mission. If there is an alignment between your personal philosophy and the following core values, we invite you to apply for an exciting new career with County Housing!
At County Housing, we are guided by our core values, which are fundamental principles that shape our organization's culture, behavior, and decisions. Our commitment to the core values of service, respect, integrity, excellence, and collaboration helps us achieve our mission. If there is an alignment between your personal philosophy and the following core values, we invite you to apply for an exciting new career with County Housing!
- SERVICE: We provide a vital service to residents and families, and we are dedicated advocates for their health and well-being. The quality of our operations is the expression of our commitment to our residents and our community. We work hard to serve our residents and families in a responsive, reliable, empathetic, and caring manner.
- RESPECT: We are supportive, compassionate, and courteous to our residents, property owners, community partners, and teammates, and we treat them as valued partners in our service mission.
- INTEGRITY: In all circumstances, we do the right thing. We follow relevant laws, regulations, policies, and procedures. Our ethical, honest, and transparent actions are the foundation upon which we build trust with our residents, teammates, and community.
- EXCELLENCE: In our diligent pursuit of excellence, we are not satisfied with anything short of the highest standards of service, respect, and integrity. We think critically about our work, embrace innovation, and challenge the status quo. We are proactive in the performance of our duties and accept accountability for our work. We celebrate our successes and grow from our lessons learned.
- COLLABORATION: We nurture a work environment in which all team members have a voice. We act with transparency, help each other, and share information freely. We work together – teammates, residents, and communities – to build inclusive relationships and partnerships that enable us to fulfill our service mission.
Job Summary
The Assistant Property Manager supports property management operations by providing oversight of key processes, including leasing, occupancy, compliance, and resident relations. Works closely with the property manager to ensure smooth daily operations and adherence to housing policies and regulations. Exercises independent judgment in resolving resident concerns, enforcing lease agreements, and ensuring compliance with housing regulations. Coordinates with the property manager to implement property policies, monitor financial performance, and address operational challenges.
Supervisory Responsibilities:
- Assists the Property Manager with coordinating the activities of staff and contract employees and may serve as the point of contact in the absence of the Property Manager.
- Assists with creating a work environment in which staff have the support and training to excel.
Duties/Responsibilities:
- Assists with ensuring all units are operating in accordance with the Housing Authority of St. Louis County (County Housing) and HUD’s policies.
- Reports on the property’s financial status, occupancy, and expiring leases to the Director, Housing, Assistant Director, Housing, and Property Manager.
- Collaborates with maintenance teams to ensure the property integrity is maintained and urgent maintenance issues impacting residents are addressed.
- Meets with potential residents, shows the property, and assesses their applications in accordance with anti-discrimination and fair housing laws.
- Participates in the tenant selection process by adhering to established policies and regulations.
- Assists with the administration of lease agreements and rental collections, and ensures residents and families are aware of the regulations governing public housing.
- Collaborates with the Property Manager to assist residents gain their independence.
- Along with the Property Manager, ensures the maximum occupancy of rental units.
- Investigates and resolves property complaints and rental violations.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Strong supervisory and leadership skills, with ability to train others.
- Excellent interpersonal and customer service skills.
- Basic understanding of the materials, methods, and tools used to construct and repair buildings and infrastructure of properties.
- Understanding of laws, guidelines, and best practices of Housing Authority Property Management.
- Proficient with Microsoft Office Suite or related software.
- Effective problem-solving and decision-making abilities.
- Commitment to fairness, equity, and community development in public housing.
Education and Experience:
High school diploma or equivalent.
1 year of related experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 30 pounds at times.
- May have to bend, reach, crawl, step, sit, and walk as visits to property sites may be required.
County Housing celebrates difference. All employment, including hiring, promoting, discipline or discharge at County Housing is based solely on a person’s merit and qualifications related to professional competence. We do not discriminate against our employees or applicants because of race, creed, color, religion, age, gender, gender identity or expression, sexual orientation, national origin, disability, medical condition veteran status, ethnicity, marital or family status or other legally protected status.
County Housing is an
equal employment opportunity and affirmative action employer.
County Housing is an
equal employment opportunity and affirmative action employer.
