Family Self-Sufficiency Program & Outreach Co

Duties and Responsibilities:

Responsible for efficiently and effectively managing internal and external communication channels for the Housing Authority of Savannah’s (HAS) Family Self-Sufficiency (FSS), while supporting program growth, resident engagement, and strategic outreach. Performs a variety of tasks involving program planning, outreach development, participant recruitment, implementing and monitoring activities, and documenting and reporting program results. Reports to the Director of Resident Services.  Responsibilities include, but are not limited to, the following: 

1.    Develops and implements outreach and communication strategies to promote FSS initiatives. 

2.    Supports strategic program growth initiatives by identifying opportunities to expand FSS enrollment and increase resident engagement across HAS Public Housing communities.  

3.    Coordinates internal and external communications for the FSS program, ensuring consistent messaging. 

4.     Creates and distributes newsletters, promotional materials, and program updates. 

5.     Manages social media accounts and engages residents/FSS participants online. 

6.     Organizes community events, workshops, and outreach activities, to enhance public awareness of FSS program. 

7.    Collaborates with FSS team to identify program improvements and develop new initiatives that strengthen resident participation and long-term program outcomes.  

8.    Coordinates the establishment and maintenance of the Program Coordinating Committee, governing board for FSS program, using various and appropriate agencies. 

9.    Processes resident FSS applications, screen applicants and determines eligibility. 

10.    Establishes and maintains contact with public and private community agencies that provide services and support to FSS program. 

11.    Coordinates HAS’ efforts with social, community and other public agencies that provides assistance to the FSS program. 

12.    Organizes and participates in informational meetings to educate residents about the benefits, expectations, and opportunities within the FSS program.  

13.    Conducts orientation to inform interested and selected participants about FSS program goals and objectives. 

14.    Conducts one-on-one interviews with FSS participants, prepare Contracts of Participation, prepare needs assessment (Individual Training and Services Plan), and make referrals.  

15.    Sets up complete and accurate files, with all necessary participant-supplied documents and third-party verifications (or documentation of why third-party verifications are not present). 

16.    Compiles forms, reports, letters, etc., and establish and maintain files on FSS participants and non-participants. 

17.    Assists in tracking and reporting program outcomes. 

18.    Supports grant writing and resource development efforts that strengthen FSS programming and expand supportive services for residents as needed. 

19.    Assists in preparing proposals and identifying partnerships for services as needed. 

20.    Supports the strategic development of Resident Services programming. 

21.    Performs other duties as assigned. 

Qualifications and Knowledge: 

1.    A Bachelor’s degree, from an accredited college or university, in Business Administration, Public Administration, Accounting, Sociology, Psychology or a related field is required.

2.    Three years of experience in public housing, Housing Choice Voucher (HCV) program, FSS program, case management and/or apartment management, or an equivalent combination of college course work and higher education (one year of relevant experience is equivalent to one year of relevant higher education and vice versa). 

3.    FSS Coordinator certification is required within first year of employment (training and testing will be at the HAS’ expense).

4.    Comprehensive knowledge of pertinent HUD regulations on the FSS program and public housing management, and comprehensive knowledge of HAS’ policies and procedures.

5.    Considerable knowledge of social work and resources available through community agencies.

6.    Ability to address the public and present information in a clear, concise and convincing manner.

7.    Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies and other resources that provide services.

8.    Knowledge of general office practices and procedures, business English and basic mathematics. 

9.    Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, property owners and/or other employees.

10.    Ability to complete complex and detailed tasks in a timely manner.

11.    Ability to plan and prioritize duties.

12.    Bondability.

13.    Valid driver’s license, or must acquire one within 30 days of employment.

14.    Eligibility to be covered under the Authority’s fleet auto insurance.

Supervision Received and Given:

Reports to the Director of Resident Services.  This employee is responsible for both the compliance of the FSS program and the end-products of the department.  Employee receives both written and oral instructions.  The incumbent of this job must be able to work independently, performing complex work in an accurate and timely manner without close supervision.  The position entails balancing competing priorities.  Employee may supervise other FSS case managers.

Guidelines:

Most work is performed according to existing procedures or written guidelines, such as HUD regulations, handbooks, desk references or existing records.  The employee will frequently be required to use independent judgment in making recommendations and decisions.  

Complexity:

Incumbent performs multifaceted work requiring an understanding of HUD rules and requirements relative to FSS program eligibility, income, rent, inspections and contract procedures.  The employee must be able to handle interpersonal situations involving conflicts between assisted participants and property owners, with skill and professionalism.

Scope and Effect:

The employee works with the Director of Resident Services and FSS program applicants, participants and other employees.  The employee’s work is essential to the successful operation of the FSS program.  The employee’s efforts affect other employees and residents throughout the housing developments and/or HCV program.

Personal Contacts:

The employee's contacts are primarily with residents and other agencies that provide assistance to the FSS program.  Most contacts are structured in nature and the employee is expected to use normal tact and professional courtesy.  The purpose of such contacts is to bring community services and tenant services to HAS’ residents, foster resident pride and participation, and provide various kinds of support and assistance for individual families.

Physical Demands:

The employee may drive lightweight vehicles, and may be required to push, pull and/or lift objects weighing up to and more than 25 pounds, such as boxes of canned food, tables or a resident who must be helped into and out of a vehicle.  

Work Environment:

Work, involves the normal risks and discomforts associated with an office environment, but is usually in an area that is adequately heated, cooled, lighted and ventilated.  The employee's work is performed both indoors and outdoors, and involves numerous visits to housing developments, residents' homes, the offices of other agencies, community centers and meeting halls.  The employee may be exposed to weather extremes and to the usual hazards associated with housing developments. The employee may be required to work unusual hours.

THIS IS A DRUG-FREE WORKPLACE

All positions require post-offer pre-employment drug testing. Applicants selected for hire will receive a conditional offer of employment and be referred for pre-employment drug testing.