What are the responsibilities and job description for the Administrative Assistant position at Housing Authority City of Mt. Vernon?
Administrative Assistant (Housing Authority)
Reports to: Executive Director
Position Summary
The Administrative Assistant serves as the primary front-desk and phone contact for the Housing Authority, providing customer service, administrative support, and program assistance for HUD-funded housing programs. This role supports intake, eligibility screening, recertification tracking, work order entry, and coordination with maintenance staff while ensuring smooth daily office operations.
Key Responsibilities
- Greet walk-in clients and answer incoming calls in a professional, courteous manner
- Provide general information on Housing Authority and HUD programs and route complex inquiries to appropriate staff
- Distribute applications, gather eligibility documentation, and conduct initial eligibility screening
- Enter applications, household information, payments, and work orders into tenant management software
- Coordinate work orders with maintenance staff and assist with tracking completion
- Assist with annual and interim recertifications by sending notices, reminders, and tracking required documentation
- Maintain organized tenant files and ensure documents are properly filed and scanned
- Assist with mailings, correspondence, board materials, and special projects
- Order office supplies and help maintain a clean, organized, and professional office environment
- Perform other administrative and clerical duties as assigned
Required Skills & Qualifications
- Strong customer service and communication skills
- Ability to learn and apply general knowledge of HUD housing programs
- Attention to detail and ability to manage deadlines and documentation
- Proficiency with computers, office equipment, and database/tenant software
- Ability to work effectively with staff, residents, and the public in a fast-paced office
Minimum Qualifications
- High school diploma or GED required
- 2–3 years of administrative or customer-facing office experience preferred
- Experience in housing, public service, or social services a plus
Special Requirements
- Valid driver’s license
- Successful completion of pre-employment drug screening and background check
- Professional references required
Pay: From $16.00 per hour
Benefits:
- Flexible schedule
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $16