Administrative & Client Services Specialist

Administrative & Client Services Specialist Cross-Trained Position | $16–$18/Hour | No Experience Required

House Worker Center is a nonprofit organization dedicated to educating and supporting our community and workers. We are looking for a dependable, motivated, organized, and personable Administrative & Client Services Specialist to join our team.

This is a cross-trained position designed for someone who wants to learn, grow, and become a valuable part of our entire team—not someone who is looking to work exclusively at a front desk.

Your primary responsibility will initially be supporting our front desk and assisting with the day-to-day administrative needs of our office. As you become comfortable in your role, you will progressively receive training in additional areas of our organization, including document processing, client intakes, declarations, basic immigration law, and other House Worker Center processes.

You will not be expected to learn everything at once. Training will be provided step-by-step as you develop your skills and become comfortable with each responsibility.

What You'll DoFront Desk & Client Support

Your initial focus will be providing professional and welcoming support to our clients and team, including:

• Answering and directing incoming phone calls
• Greeting and receiving clients
• Assisting clients with basic questions and directing them to the appropriate team member
• Assisting with scheduling appointments
• Managing front-desk communications and daily tasks
• Making copies, scanning, printing, and organizing documents
• Assisting with maintaining organized client files and office materials
• Providing general administrative support to the team
• Keeping the front desk and reception area organized and professional

Cross-Training & Professional Development

As you gain experience and demonstrate proficiency in your initial responsibilities, you will receive training to assist in other areas of House Worker Center.

Your training may include:

• Document Processing: Learning how to prepare, organize, and process documents according to House Worker Center procedures
• Client Intakes: Learning how to conduct client intakes and properly document information
• Declarations: Learning our procedures for preparing and assisting with client declarations
• Basic Immigration Law: Receiving foundational training in immigration law and learning how to understand and follow changes that may affect the communities and workers we serve
• Staying Current: Learning how to stay informed about changes in immigration policies, procedures, forms, and other relevant developments
• Administrative Processes: Learning House Worker Center's internal systems, procedures, and workflows
• Community Education: Developing knowledge that supports our organization's mission of educating workers and the community
• Department Support: Providing administrative and operational support to other members of our team when needed
• Additional Responsibilities: Taking on new tasks as your knowledge, skills, and confidence grow

Our goal is to develop you into a well-rounded team member who can support multiple areas of our organization while continuing to learn and grow professionally.

You will not be expected to perform all of these responsibilities at once. Cross-training will happen progressively, based on your performance, training, and readiness to take on additional responsibilities.

What We're Looking For

The most important qualifications are your attitude, willingness to learn, reliability, attention to detail, and ability to work well under pressure.

This position can be fast-paced and demanding. Because our work involves immigration-related documentation and processes, accuracy and attention to detail are extremely important. Our team works within strict requirements, procedures, deadlines, and standards, including requirements established by USCIS.

We are looking for someone who:

• Is dependable and punctual
• Is professional, friendly, and respectful
• Enjoys working with people
• Is highly organized and detail-oriented
• Communicates clearly and professionally
• Is comfortable answering phones and interacting with clients
• Can remain calm and productive in a fast-paced environment
• Works well under pressure and can manage multiple priorities
• Can accept constructive feedback and work under close review when necessary
• Understands that mistakes in our work can have serious consequences for our clients
• Can follow detailed instructions and established procedures
• Is willing to learn and continuously improve
• Is interested in learning about immigration law and issues affecting workers and our community
• Is willing to stay informed about changes in laws, policies, and procedures
• Is adaptable and comfortable taking on new responsibilities
• Works well as part of a team
• Is willing to help wherever support is needed
• Takes pride in producing accurate, high-quality work
• Understands the importance of professionalism and confidentiality when working with client information

A Note About the Work Environment

This is not a low-pressure, repetitive office position.

Our work requires attention to detail, accountability, and the ability to perform accurately even when there are deadlines, changing priorities, demanding situations, or an increased workload.

You will receive training and support, but you will also be expected to take responsibility for your work, accept feedback and corrections, ask questions when you are unsure, and continuously improve.

As you become cross-trained, you will be trusted with increasingly important responsibilities. The ability to remain focused, professional, and accurate under pressure and scrutiny is an important part of succeeding in this position.

Our work is also constantly evolving. Immigration laws, policies, procedures, and government requirements can change. You will be expected to develop the habit of staying informed, learning new information, and keeping your knowledge current.

If you thrive in an environment where you are constantly learning, held to high standards, and given opportunities to grow, you may be a great fit for House Worker Center.

Experience

No previous experience is required.

We are willing to train the right person.

Previous experience in:

• Customer service
• Reception or front-desk work
• Administrative support
• Office work
• Document processing
• Client services
• Community organizations or nonprofits
• Legal or immigration-related environments

is a plus, but not required.

You do not need to have a background in immigration law. House Worker Center will provide basic immigration law training as part of your professional development.

If you are hardworking, dependable, curious, and eager to learn, we encourage you to apply.

Bilingual Preferred

Spanish and English bilingual skills are strongly preferred.

Because we work with Spanish-speaking clients and are committed to serving and educating our community, being able to communicate comfortably in both English and Spanish is a valuable skill for this position.

However, bilingual ability is not required to apply.

Compensation & Growth

Starting Pay: $16–$18 per hour, depending on experience and qualifications.

After successfully completing your first three months, you will be eligible for a pay increase based on your performance, reliability, and development within the role.

As you become cross-trained, develop additional skills, and take on greater responsibilities, there may be opportunities for continued growth within House Worker Center.

Why Work at House Worker Center?

Working at House Worker Center means being part of a nonprofit organization with a mission beyond simply completing administrative tasks.

You will have the opportunity to:

• Learn about basic immigration law
• Learn how to stay current with changes affecting our clients and community
• Develop valuable administrative and professional skills
• Learn how to process documents and assist with client intakes
• Work directly with community members and workers
• Receive hands-on training and mentorship
• Learn House Worker Center's systems and processes
• Support different areas of our organization
• Take on additional responsibilities as you grow
• Contribute to an organization dedicated to educating and supporting workers and the community

This is an opportunity for someone who wants to learn while doing meaningful work that directly supports the community.

Join Our Team

If you are dependable, motivated, organized, curious, and excited about learning new skills, we would love to hear from you.

No experience necessary. We will train you.

If you're looking for an opportunity where you can learn, grow, develop professional skills, learn about immigration law, and contribute to a nonprofit organization serving workers and the community, this may be the position for you.

Pay: $16.00 - $18.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• 401(k)

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $16 - $18