Safe Homes Service Coordinator

Brief Description

Position Summary:

The Safe Homes Service Coordinator plays a critical role in supporting survivors enrolled in the community-based Rapid Rehousing program. This position is responsible for assessing and accepting program participants and providing ongoing, survivor-centered support throughout their housing journey. Key responsibilities include welcoming and orienting participants to the program, conducting crisis intervention and safety planning, and developing individualized service plans that address housing stability, safety, and self-sufficiency goals.

The Service Coordinator actively builds and maintains relationships with landlords and community partners to support successful housing placements and ongoing tenancy, while facilitating clear communication among internal teams and external providers. Regular off-site work, including home and community visits, is an essential component of this role. As all participants are survivors of Intimate Partner Violence and may present with complex trauma, the Service Coordinator must demonstrate a strong understanding of trauma-informed practices and the ability to engage survivors with empathy, professionalism, and cultural humility.

Standard Schedule: The position operates Monday through Friday during the agency’s standard business hours of 8:00 AM to 6:00 PM, with a typical schedule of 9:00 AM to 5:00 PM. The role is based at the Argonne Drive campus in Baltimore City and is primarily on-site. A hybrid schedule may be available based on program needs and supervisory approval, generally consisting of three days in the office and two days working remotely or in the community. Travel throughout Baltimore City, Baltimore County, Prince George’s County, and Montgomery County may be required up to 30% of the time. Flexibility is required to adjust work hours as needed to accommodate essential program responsibilities, including home visits, housing inspections, landlord meetings, and participant appointments outside of standard hours.

Essential Duties And Responsibilities

• Manage a caseload of 25 participants enrolled in the Safe Homes Rapid Rehousing program, providing survivor-centered, culturally responsive service coordination.
• Conduct comprehensive intakes and ongoing assessments; develop, implement, and monitor individualized service plans focused on housing stability, safety, and self-sufficiency.
• Coordinate services with internal programs and external providers, ensuring timely access to housing, financial assistance, supportive services, and community resources.
• Provide crisis intervention, safety planning, and short-term supportive service coordination to participants experiencing housing instability, safety concerns, or acute stressors.
• Assess participant safety needs and make appropriate recommendations to support continued housing stability and risk reduction.
• Support participants in building self-sufficiency skills, including problem-solving, goal setting, financial literacy, and education on the dynamics of intimate partner violence.
• Maintain accurate, timely, and complete case documentation in accordance with program, funder, and compliance requirements.
• Assist program management with data collection, reporting, and narrative development for grants, monitoring, and funding applications.
• Facilitate participant access to agency and community-based services, convening case conferences or team meetings as needed to coordinate care.
• Conduct home and community visits, including visits to temporary hotel placements, in environments determined to be safe.
• Participate in team meetings and contribute to decision-making regarding participant eligibility, length of program participation, financial assistance, and stipend distribution.
• Support participants in planning for program exit and provide continued service coordination for 3–6 months post-funding to ensure a stable transition after rental assistance ends.
• Distribute material goods in accordance with program policies and procedures.
• Provide emergency relief and back-up coverage as needed to ensure continuity of services.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
  
  

Experience, Education, Certifications/Licenses

• Two years of paid or volunteer experience providing counseling, case management, or victim centered advocacy. Associate degree in Human Services field may substitute for one year experience.
• Oral and written fluency in English.
• Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors.
• Demonstrated ability to juggle multiple competing tasks and timelines.
• Clean driving record, current state driver’s license, and reliable personal transportation.
• Must pass Criminal Background Check.
• Experience in direct service provision with the Latinx immigrant community.
• Knowledge and understanding of intimate partner and/or sexual violence.
• Knowledge of local human services programs/ agencies and housing resources.
  
  

Highly Preferred Skills

• Experience in direct service provision with the Latinx immigrant community.
• Knowledge and understanding of intimate partner and/or sexual violence.
• Knowledge of local human services programs/ agencies and housing resources.
  

House of Ruth Maryland offers a comprehensive Total Rewards Package that will include but is not limited to medical insurance, prescription plan, dental insurance, vision insurance, and paid time off, life insurance, 403(b) retirement savings plan, and Employee Assistance Program.

House of Ruth Maryland upholds the mission of the Equal Employment Opportunity Commission by being an Equal Employment Opportunity Employer. All applicants will be considered for employment and will not be excluded because of color, race, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or age.