Guest Service Associate (Counter & Phones)

Westbrook House of Pizza | Westbrook, Maine

Westbrook House of Pizza is looking for a friendly, dependable, and motivated team member to join our front-of-house team.

This position focuses on customer service, order taking, and creating a great experience for every guest. You’ll often be the first person customers interact with — both in person and over the phone — so a positive attitude, strong communication skills, and reliability are extremely important.

If you enjoy working with people, staying busy, and being part of a supportive team environment, this is a great opportunity.

What You’ll Do

• Greet customers with friendly and welcoming service
• Take phone and in-person orders accurately
• Enter orders into our POS system
• Process cash and card payments
• Answer menu questions and make recommendations
• Package takeout orders and double-check accuracy
• Help keep the counter, dining area, and drink station clean and organized
• Support the team during busy periods

You play a major role in the customer experience and help keep the restaurant running smoothly.

What We’re Looking For

No restaurant experience required — we’re happy to train the right person.

This position is a great fit for someone who:

• Is friendly and comfortable interacting with customers
• Is dependable and shows up on time
• Works well in a fast-paced environment
• Can stay calm and organized during busy periods
• Communicates clearly on the phone and in person
• Works well as part of a team

Reliable transportation is required.

Schedule

• Day, evening, and weekend shifts available
• One weekend shift required
• Full-time & part-time positions available

Pay & Benefits

Average Earnings: $17–$20 per hour

• Base pay: $15.10–$17/hour (based on experience)
• Additional tip share averaging $2–$3/hour
• Paid training provided
• Consistent weekly hours available

We Also Offer:

• Flexible scheduling
• Employee meals & discounts
• Referral bonus program
• Supportive family-run workplace
• Opportunities for advancement into shift leader or supervisor roles

Many of our current supervisors started in this position.

Why Work Here

We are a locally owned, community-focused restaurant that values both our employees and our customers. Our team works together, supports one another, and takes pride in providing great food and friendly service.

This is more than just a temporary job — we’re looking for dependable people who want a steady position in a positive work environment with opportunities to grow.

If you enjoy working with people and want to be part of a hardworking, supportive team, we’d love to meet you.

Apply today and join the Westbrook House of Pizza team!

REQUIREMENTS

• Prior experience is preferred but not required
• Flexible Schedule
• Customer Service-Oriented
• Reliable transportation
• Comfortable working on your feet for full shift
• Reliable and hard-working

Salary : $15 - $17