What are the responsibilities and job description for the Service Manager position at House of Mufflers and Brakes?
Established in 1970, House of Mufflers & Brakes Total Car Care is a family-owned and locally operated automotive repair business that serves customers in the Bellevue and Omaha metro areas. We're looking for experienced Automotive Service Advisors to manage the operations of our repair shops, including the supervision of Technicians and fostering excellent customer relationships.
Responsibilities include:
- Scheduling appointments with customers, understanding their vehicles' needs and issues and communicating with them clearly, courteously and timely about the cost and timeframe for needed repairs and services.
- Strong organizational, decision making problem-solving and polished communication skills involving customers, employees, vendors and management.
- Possessing a strong understanding of the automotive repair industry. Being proficient with using diagnostic tools and web-based services. Ability to use and willingness to learn industry-specific software.
- Overseeing thorough inspections of customers' vehicles and working with Technicians to identify and diagnose needed repairs and services due. Assisting Technicians with locating and reading repair diagrams and troubleshooting vehicle repair issues.
- Building customer estimates for the cost of repairs and services; procuring parts and assigning work to Technicians. Ensuring quality control. Managing inventory efficiently and cost-effectively.
- Following all company policies and procedures with a high degree of accuracy, honesty and timeliness.
- Managing employees and the shop facility with a high standard of safety, fairness and cleanliness. Training and mentoring less experienced Technicians to build their skill levels for future advancement in their compensation.
- Upholding the company's favorable reputation in a supportive and positive way with employees, customers, vendors and in the community.
Many of our long-standing customers choose House of Mufflers & Brakes Total Car Care over dealerships and other independent repair shops because they trust us, they value the quality of our work and our people and we provide sound advice on servicing their vehicles.
We offer a friendly work environment, competitive pay, employer sponsored retirement plan with matching funds, health insurance, paid holidays, vacation and sick leave. Uniforms provided.
Monday through Friday 7:30am - 5:30pm. No weekends.
Apply now and include your resume. We'd love to have you join our team!