Residential Specialist / Donation Coordinator

Position Summary

The Residential Specialist / Donation Coordinator is responsible for maintaining daily operations within the House of Hope emergency shelter, ensuring the safety, structure, and well-being of all residents. This position also oversees community outreach and donation management, including soliciting and coordinating monetary and in-kind donations to support the needs of the shelter and its residents.

Key Responsibilities for Residential Specialist Duties

• Supervise and support residents to maintain a safe, clean, and structured living environment.
• Monitor daily routines, enforce program rules, and document resident activities and incidents.
• Complete intakes, discharges, and progress notes in coordination with case management staff.
• Conduct room checks, facility walkthroughs, and ensure adherence to shelter policies.
• Report maintenance or safety concerns promptly to the Program Manager.
• Provide basic crisis intervention and assist residents in conflict resolution.
• Assist with life skills activities, group facilitation, and resident meetings as assigned.
• Maintain accurate shift logs, attendance records, and supply inventories.

Donation Coordinator Duties

• Act as the main point of contact for all donations to House of Hope.
• Solicit monetary and in-kind donations from individuals, businesses, faith communities, and civic organizations.
• Coordinate donation drives and fundraising efforts based on shelter needs.
• Maintain an updated inventory of donated items and ensure proper storage and distribution to residents.
• Develop and maintain relationships with community partners and donors to strengthen ongoing support.
• Create and distribute donation request letters, flyers, and thank-you communications.
• Track donation records and prepare periodic donation reports for management.
• Collaborate with leadership to identify high-need items and organize community response.

Qualifications

• High school diploma or equivalent required; associate degree in Human Services or related field preferred.
• Minimum one year of experience in social services, residential work, or community outreach.
• Strong communication and interpersonal skills; ability to work with diverse populations.
• Organizational skills with attention to detail in documentation and inventory management.
• Basic computer proficiency (Microsoft Office, email communication, etc.).
• Valid driver’s license and reliable transportation required.

Physical Requirements

• Ability to lift and carry donations up to 40 lbs.
• Ability to stand or walk for extended periods during facility rounds or donation events.

Work Environment

This position operates within a residential shelter setting. The Residential Specialist / Donation Coordinator will interact directly with residents, staff, and community members and must maintain professionalism, confidentiality, and compassion at all times.

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Work Location: In person

Salary : $15 - $16