Director of Programs and Case Management Team

General Summary: The Program Director, under the supervision of the Executive Director, provides leadership and oversight for program staff and service delivery. This mission-driven leader inspires others, embraces change, exercises sound judgment, and balances structure with flexibility. The Director promotes accountability, collaboration, and continuous improvement while ensuring quality services and meaningful outcomes for program participants. The Program Director will understand social work principles, case management practices, and ethical standards in all work with program participants, including but not limited to assessment, documentation, development of individual service plans, and discharge plans. The Program Director will uphold House of Hope’s core values of respect, empowerment, stewardship, and accountability in all aspects of their work.

Key Responsibilities

• Provide leadership, supervision, and support for a team of up to six staff members.
• Foster a collaborative, solution-focused culture where team members work together respectfully toward shared goals.
• Quickly learn and effectively utilize the organization's data management system to track progress, manage performance, and drive results.
• Balance multiple priorities while remaining flexible and responsive to the evolving needs of staff, participants, and the organization.
• Identify challenges, solve complex problems, and implement creative, scalable solutions.
• Lead with both accountability and compassion, exercising sound judgment in situations that require balancing competing priorities and perspectives.
• Establish and maintain strong professional boundaries while demonstrating genuine care and respect for the people served.
• Guide staff through change with confidence, adaptability, and a positive attitude.
• Monitor program outcomes and ensure compliance with organizational policies, funding requirements, and applicable regulations.
• Participate in hiring, onboarding, coaching and evaluation of case management staff.
• Assist in scheduling, organizing, and facilitating weekly group sessions, and life skills classes, including leading after-hours clinics twice weekly, for women and families.
• Represent House of Hope’s mission, vision, and values to program participants, visitors, volunteers, donors, community stakeholders, and visitors.
• Provide general support as needed, including greeting the public, answering phones, and assisting with donations.

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person