What are the responsibilities and job description for the Front Desk Receptionist position at House Nine wellness & tea?
Company Description House Nine Wellness & Tea is a wellness studio in Portland, Oregon, offering professional massage therapy and a variety of bodywork modalities. The team focuses on creating a calm, welcoming environment where clients can relax and receive high-quality care. In addition to massage services, the business provides authentic teas sourced from ethically grown tea farms, reflecting a commitment to sustainability and mindful living. Located at 1413 SE Hawthorne Blvd, House Nine Wellness & Tea serves the local community with a blend of therapeutic services and specialty teas.
Role Description The Front Desk Receptionist is a part-time, on-site role based at our Portland, OR location. This role is responsible for greeting clients, checking them in and out, and ensuring a smooth front desk experience. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and handling basic clerical duties such as maintaining records, processing payments, and organizing client files. The receptionist helps maintain a welcoming atmosphere in the lobby, supports practitioners with schedule coordination, and provides information about services and teas. This role requires consistent professionalism, reliability, and a client-centered mindset.
Qualifications
Role Description The Front Desk Receptionist is a part-time, on-site role based at our Portland, OR location. This role is responsible for greeting clients, checking them in and out, and ensuring a smooth front desk experience. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and handling basic clerical duties such as maintaining records, processing payments, and organizing client files. The receptionist helps maintain a welcoming atmosphere in the lobby, supports practitioners with schedule coordination, and provides information about services and teas. This role requires consistent professionalism, reliability, and a client-centered mindset.
Qualifications
- Candidates should possess strong Receptionist Duties and Clerical Skills to manage appointments, records, and front desk operations efficiently.
- Candidates should possess excellent Phone Etiquette and Communication skills to handle calls, inquiries, and client interactions in a professional manner.
- Candidates should possess solid Customer Service skills to provide a welcoming experience, address client needs, and support a calm, respectful environment.
- Ability to use scheduling and POS software, with basic computer literacy (email, calendars, data entry).
- Strong attention to detail, time management, and organizational skills.
- Ability to stand, sit, and move around the front desk and lobby area during shifts.
- Prior experience in a spa, wellness, or hospitality setting is beneficial.
- Availability to work a consistent part-time schedule, including possible evenings or weekends as needed.