What are the responsibilities and job description for the CSR / Office Admin (FT) position at House Doctors of St. Louis?
Benefits:
- 401(k)
- Competitive salary
- Opportunity for advancement
- Paid time off
- 401(k) matching
Looking for upbeat, organized and detail oriented office assistant / customer service rep to support our daily business operations and grow with us to the next level!
Office hours: Mon - Fri 7:30am - 4:30pm
Office hours: Mon - Fri 7:30am - 4:30pm
ABOUT THE ROLE:
House Doctors of St. Louis is a rapidly growing professional handyman services company based in Saint Peters, MO. We are looking for an office assistant/ customer service to join our team and support our daily business operation and office needs.
The ideal candidate will be a hard-working professional able to undertake a variety of office and business operation support tasks and work diligently and calmly under pressure.
This person will be comfortable working in a fast paced environment that requires multi-tasking, attention to detail, problem solving as well as discretion. This is an excellent position for someone who follows our business processes while opens to adapting new and effective ways to achieve better results as the business changes and grows.
WHAT WE OFFER?
- Competitive pay
- Paid Time Off
- Paid Holidays
- TONS of growth and advancement opportunities
- Incredible team culture and events
- Cool, branded company uniform
- Year round work with job security
- Training and career development
This position is for highly organized and customer centric individuals who have a passion for delivering outstanding results. Previous knowledge and experience in home repair and remodel is an asset, but not required.
This is a great opportunity to develop alongside a fast growing company. Advancement opportunities are available quickly for those that prove themselves to be a strong leader!
WHO ARE YOU?
- A high energy individual with the tendency to fall into leadership positions or roles.
- Detail oriented and willing to follow processes
- Enjoy working with people
- Great customer service skills
- Excellent phone presence
- Great team member with a helping attitude
- Looking for year round long term employment
- Looking to join a team with great wages and benefits and an incredible culture with plenty of opportunity for growth and advancement
- Love being active, as well as spending time outside
RESPONSIBILITIES:
- Working with home owners to provide exceptional customer service
- Working with customers, vendors, field, office and management teams to ensure efficient and effective daily operations
- Completing various daily operation tasks, including but not limited to: taking customer orders, schedule & dispatch, data entry, processing paperwork, customer service tasks, filing, tracking inventory and purchases, etc.
- Assisting field staff and other teams as needed
- Maintaining good working relationship with vendors
- Organizing and managing marketing materials as needed
- Completing daily tasks accurately and on-time
- Assisting in sales efforts and events
- Helping to organize, host and participate in charity and other company events
- Keeping the office and company premise clean and pleasant
- Assisting management in achieving company goals
- Representing House Doctors in the local community and networking with potential customers as needs arise
SKILLS AND REQUIREMENTS:
- 5 to 7 years of customer service experience and working in an office environment
- Some knowledge of home repair remodels will be a plus
- Ability to learn and operate some basic computer programs and systems
- Friendly personality and committed to great customer service skills
- Excellent phone presence
- Strong project/resource coordination and scheduling skills
- Excellent organizational and time management skills
- Analytical abilities and aptitude in problem-solving
- Excellent written and verbal communication skills
- A strong work ethic and highly dependable
- Dedicated team member
- Able to do physical labor work including bending, lifting (50 lbs) as needed
- Valid driver's license and clean criminal backgrounds are required
Customer service rep, office assistant, CSR, Office Admin, construction, dispatch, project scheduler, Office Manager