What are the responsibilities and job description for the IT Support Associate position at Houk Air Conditioning?
We are seeking a skilled and dependable IT Support Associate to support and maintain our technology environment with a strong emphasis on Apple devices, VMware virtualization, Microsoft Remote Desktop Services (RDS), and general IT infrastructure support. This role will be responsible for troubleshooting end-user issues, managing virtual environments, supporting remote access systems, and assisting with network-related tasks.
The ideal candidate is hands-on, detail-oriented, and comfortable working in both a support and infrastructure capacity.
Qualifications:Preferred Qualifications
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Strong knowledge of Apple/macOS support in a business environment
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Working experience with VMware (ESXi/vCenter)
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Experience supporting Microsoft RDS / Remote Desktop environments
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Basic understanding of networking concepts (IP addressing, DNS, DHCP, VLANs, routing)
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Experience troubleshooting Windows and macOS environments
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Experience with Apple Business Manager and/or MDM solutions (Jamf, Addigy, etc.)
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Experience with Microsoft Active Directory / Group Policy
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Familiarity with Microsoft 365 administration
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Knowledge of firewalls and VPN solutions (Fortinet)
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Strong customer service and communication skills
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Ability to work independently and manage multiple priorities
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Ability to lift and move IT equipment (up to 40 lbs)