Commercial Lines Client Associate I

Description

Commercial Lines Client Associate I - HIG Academy

Are you a December 2025 graduate ready to jumpstart your career in the insurance industry? The HIG Academy 2026 is a 6-week immersive development program designed to prepare you for a full-time role as a Commercial Lines Client Associate at Houchens Insurance Group beginning in January 2026 in Bowling Green, KY. Applicants will preferably relocate to another HIG office location outside of Bowling Green, KY, once the program concludes.

This program is your gateway to a dynamic career in client service with endless growth opportunities. You’ll gain hands-on experience, build lasting relationships, and receive mentorship from industry professionals.

What You'll Experience:

• Structured Learning & Development: Gain foundational knowledge in commercial insurance, client servicing, and industry tools.
• Teamwork & Collaboration: Work alongside peers and professionals in team-based projects and real-world scenarios.
• Mentorship: Receive guidance and support from experienced mentors throughout the program.

Who We're Looking for:

• December 2025 graduates or anyone with a passion for client service, business, or insurance.
• Strong communication and organizational skills
• Eagerness to learn, grow, and contribute to a collaborative team environment.
• Willingness to relocate to one of HIG’s office locations after the program concludes is strongly preferred.

What you will receive…

• Variable compensation with unlimited growth based on your performance.
• Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.
• Long-term career with substantial development and advancement opportunities.
• Opportunity to lead and operate within a production team model to ensure efficient operations and optimal output.
• Comprehensive medical, dental, and vision plans, and many more supplemental benefits.
• Work-life balance
• Plus, much more!

To learn more about Houchens Insurance Group, visit us on LinkedIn.

Requirements

Summary

Provides technical support to department personnel in processing commercial insurance policies. Such serving will include verbal and written communication internally with staff and externally with current clients and other office support activities.

60% Client/Policy Services

Provides daily support to Account Advisors and commercial insurance accounts.

Responsibilities include:

• Preparing accurate, properly completed certificates of insurance.
• Confirming existence of coverage certified; checks for and secures missing information and authorization when necessary.
• Completing simple change requests, checks endorsements, cancellation endorsements and audits for accuracy and relevancy.
• Preparing accurate, properly completed auto ID cards; processes new business and renewal. certificates, auto id’s, endorsements, cancellations, and audits.
• Following up on direct bill late payments and keeping Producer and Account Advisor informed.
• Preparing renewal files and renewal kits including ordering of loss runs and loss summaries.
• Learning all Commercial Lines service standards and procedures.

20% File Management

Documenting all correspondence, follow up for necessary information updates at appropriate times, and keep the client files organized and up to date.

10% Teamwork

Works together with team and with other departments, such as Marketing, Accounting, Claims, Producers, etc., this includes conferencing with Producer or Account Executive to discuss the execution of strategies. Manages PTO to work with departmental needs. Volunteers to back up and/or assist other associates as needed.

10% Determination

Displays commitment and initiative to meet department and agency education goals as set forth in the organization’s education program.

Education and/or Experience

Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.