What are the responsibilities and job description for the Fitness Membership Sales Staff position at HOTWORX - North Greenbush, NY?
The Trainer Sales Associate is responsible for providing an exceptional member experience while driving new memberships, member retention, retail sales, and studio traffic. This position combines customer service, sales, fitness education, marketing, and daily studio operations.
Key Responsibilities- Welcome and engage members and guests, provide excellent customer service, and create a positive studio environment.
- Educate members on HOTWORX workouts, the HOTWORX Burn Off App, challenges, equipment, and products.
- Generate leads through guest passes, referrals, local business partnerships, social media, and outside promotions.
- Conduct membership consultations, follow up with prospects, close sales, and meet established membership and retail goals.
- Support member retention by building strong relationships and keeping members motivated and engaged.
- Assist with studio marketing, social media, promotions, and community outreach.
- Maintain accurate prospect and client tracking records and complete required follow-up.
- Complete opening/closing procedures, cleaning, organization, and other daily studio tasks.
- Maintain a professional appearance and follow all HOTWORX policies and customer service standards.
- Participate in required training and maintain current HOTWORX, CPR, AED, and First Aid certifications.
- Work a minimum of 20-25 hours per week unless otherwise scheduled by management.
We are looking for an energetic, outgoing, reliable, and sales-motivated individual who enjoys working with people, is passionate about fitness and wellness, and thrives in a goal-oriented environment. Strong communication, customer service, follow-up, and relationship-building skills are essential.
Salary : $17 - $18