HOTWORX Edwardsville Montclaire - Trainer & Sales Associate

Job Summary. This position pays bonuses and commission in addition to base pay. We are seeking an energetic and outgoing HOTWORX® Trainer & Sales Associate to be part of our team and provide excellence in member experience and studio operations. In this role, you will assist with daily studio operations and drive business growth. The studio is a collaborative, customer oriented environment that inspires high performance and enhances client satisfaction. This position offers an exciting opportunity to shape the future of a dynamic studio. You will develop and refine marketing outreach and consultative sales skills, and provide exceptional customer service to meet and exceed the performance goals of your franchise location. You will maintain the integrity and good reputation of the HOTWORX® brand through various local and national marketing tactics and professionally represent the brand at all times. This position is a part time position with primarily afternoon hours (3-8PM) and some Saturday hours (9AM-2PM). There will also be some community outreach event requirements and Business to Business marketing activities.

Basic Duties and responsibilities:

• Consistently maintain a professional appearance by adhering to the HOTWORX®® Uniform Policy & Code of Conduct. While on the clock or attending any official studio functions, all staff must wear officially branded tops with official name badges at a minimum. No exceptions are allowed.
• Complete a minimum schedule of 25 hours per week which must be accounted for via a clock in reports in POS system.
• Make every member feel special and keep them motivated for the workouts.
• Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answering all post-workout questions, and providing suggestions on gear, hydration, and other retail items.
• Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
• Sell memberships and do the necessary prospecting and outside promotions for new members. Achieve all membership sales goals.
• Complete all daily open/closing procedures and general cleaning and maintenance checklists and guides as assigned by management for each shift.
• Participate in daily marketing checklist tasks as assigned by management.

Other Duties:

• Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced.
• Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order.
• Ensure that minimum requirements for prospecting are met monthly.
• Assist manager in social media engagement posts, promotions, and ongoing ad campaigns by providing insight on results, ideas, and more to increase traffic and promote online engagement.
• Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow-up, new guest tracking, daily marketing checklist, etc.
• Utilize HOTWORX® marketing tools simultaneously and consistently to maximize traffic.
• Perform to expectations for B2B marketing activities, new guest membership leads and sales.
• Always strive for only 5 star online ratings for Yelp, Facebook, Google and other listing sites! 5 stars happen when the studio maintains a culture of supreme customer service and hospitality! Turn negative reviews into 5 stars by contacting the customer and going above and beyond to solve their grievances! The customer studio experience will always reign supreme. Whether they are technically wrong or right, the customer is always heard first and then their problem is solved immediately by the studio staff. Maintain HOTWORX®® customer service standards at all times.
• Maintain the highest standards of cleanliness throughout the studio including lobby area, saunas, functional training area, restrooms and any other areas to ensure superior customer service and sanitation expectations are exceeded.
• Practice proper data entry for all guests, members and clients at all times.

Pay: From $15.00 per hour

Expected hours: 25.0 – 35.0 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $15