Membership Sales Team Lead

Membership Sales Team Lead

Location: HOTWORX – Bee Cave

Pay: $13.50–$16.00 per hour Commission Job Type: Full-Time

Schedule: Saturday availability required

Job Summary

HOTWORX Bee Cave is seeking an experienced, motivated, and sales-driven Membership Sales Team Lead to oversee daily studio operations while delivering an exceptional member experience.

This is a full-time leadership position for someone with previous management experience who thrives in a fast-paced, goal-oriented environment. Sales are the primary focus of this role, but you'll also serve as the first point of contact for member concerns, resolve issues professionally, and act as the liaison between members and the General Manager whenever possible.

You'll play a key role in driving membership growth, supporting team performance, maintaining studio standards, and ensuring every member has a five-star experience.

We are looking to hire and onboard this position within July. Candidates should have immediate or near-immediate availability to begin training.

Key ResponsibilitiesSales & Membership Growth (Primary Focus)

• Meet and exceed monthly membership sales goals.
• Conduct studio tours and consultations with prospective members.
• Confidently overcome objections regarding pricing, commitment, and scheduling.
• Follow up with leads through phone calls, text messages, and emails to convert prospects into members.
• Sell retail products, membership upgrades, and promotional offers.
• Support referral programs, community outreach, and studio marketing events.

Leadership & Member Experience

• Serve as the primary point of contact for member questions, concerns, and service-related issues.
• Resolve member concerns professionally before escalating to the General Manager whenever possible.
• Build strong relationships with members to improve retention and overall satisfaction.
• Enforce studio policies while providing exceptional customer service.
• Serve as the Manager on Duty.
• Assist with onboarding, training, and coaching team members.
• Lead by example while helping maintain a positive, goal-oriented team culture.
• Coordinate shift coverage by covering open shifts when needed or securing qualified coverage to ensure the studio remains fully staffed.
• Communicate scheduling changes promptly and maintain adequate staffing levels.
• Hold team members accountable to studio standards, policies, and performance expectations.

Studio Operations

• Maintain a clean, organized, and professional studio environment.
• Complete daily and weekly cleaning responsibilities for saunas, equipment, and common areas.
• Assist with opening and closing procedures.
• Maintain retail displays, inventory, and studio supplies.
• Complete administrative tasks including member account updates, lead management, reporting, and general studio operations.

Marketing & Social Media

• Assist with creating engaging social media content including photos, Reels, TikToks, and Stories.
• Represent the HOTWORX brand professionally on social media and in the community.
• Support in-studio promotions and local marketing initiatives.

Qualifications

• Minimum of 1 year of management or supervisory experience required.
• Minimum of 1 year of sales experience required.
• Proven ability to lead a team, delegate responsibilities, and hold others accountable.
• Excellent communication, leadership, and customer service skills.
• Strong conflict resolution and problem-solving abilities.
• Comfortable handling difficult conversations and making independent decisions.
• Goal-oriented with a passion for sales and achieving performance metrics.
• Reliable, organized, detail-oriented, and self-motivated.
• Comfortable appearing in social media content.
• Associate's degree or Bachelor's degree preferred, but not required.
• Must be available to work Saturdays and occasional evenings as business needs require.

Compensation & Benefits

• $13.50–$16.00 per hour, based on experience
• Commission opportunities
• Performance-based incentives
• Complimentary HOTWORX membership
• Employee discount
• Leadership development and advancement opportunities

What Success Looks Like

Successful candidates will:

• Consistently meet or exceed membership sales goals.
• Deliver exceptional customer service and create a welcoming studio environment.
• Take ownership of member concerns and resolve issues confidently.
• Support and motivate the team while maintaining high studio standards.
• Lead daily operations with professionalism and accountability.

This Role Is a Great Fit If You...

• Enjoy sales and are motivated by goals and commission.
• Have previous management experience and enjoy leading a team.
• Take initiative and solve problems independently.
• Are comfortable handling member concerns with professionalism and confidence.

Experience Required

• Management: 1 year (Required)
• Sales: 1 year (Required)

Shift Availability

• Day Shift: Monday- Friday 10:00am-6:00pm
• Saturday 9am-2pm

Work Location

In person – HOTWORX Bee Cave

Pay: $13.50 - $16.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Education:

• High school or equivalent (Required)

Location:

• Bee Cave, TX 78738 (Preferred)

Work Location: In person

Salary : $14 - $16