Overnight Property Protection Agent

The Property Protection Agent at Hotel ZaZa Austin is responsible for maintaining a safe, secure, and welcoming environment for all guests, associates, and visitors. This role embodies ZaZa's commitment to genuine hospitality while ensuring the highest standards of safety and security. The agent serves as a visible, professional presence throughout the property, proactively identifying and mitigating risks while delivering service that is seamless and discreet.

Key Responsibilities

• Patrol all interior and exterior areas of the hotel including lobby, pool, parking garage, guest room floors, restaurants, and event spaces, and all back of house areas.
• Monitor surveillance systems, access control points, and alarm systems to detect and respond to incidents
• Respond promptly and professionally to all emergency situations including medical emergencies, fire alarms, and disturbances
• Identify, document, and report suspicious activity, potential theft, or safety hazards
• Protect hotel assets, equipment, and guest property
• Represent Hotel ZaZa's brand values at all times by being approachable, sophisticated, and attentive
• Greet and assist guests in a warm, professional manner consistent with ZaZa's luxury service standards
• Assist with crowd management during special events and high-occupancy periods
• Work collaboratively with Front Desk, Concierge, F&B, and Housekeeping teams to ensure seamless guest experiences

Qualifications

• High school diploma or equivalent (GED)
• Minimum 1 year of security, law enforcement, military, or hospitality experience
• CPR/AED and First Aid certification (or ability to obtain within 60 days)
• Strong verbal and written communication skills
• Ability to work a flexible schedule including nights, weekends, and holidays

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $23