What are the responsibilities and job description for the Banquets - Server (On-Call) position at Hotel Viata?
Who We Are:
Discover a hotel in Austin, TX that feels worlds away, where touches of Amafi Coast and Texas mix to inspire a lifestyle like no other. A joy for living and a call into nature are found here. After an afternoon spent sipping prosecco on the patio or watching the sunset beside the sparkling pool, you’ll start to feel like you’ve found yourself on a holiday abroad, even though you’re just minutes from downtown. That’s what Hotel Viata is all about! Although we’re close to downtown Austin, the undisturbed beauty of the Texas Hill Country surrounds us. With day trips and evening activities, explore the enchantment of our location with a renewed sense of wanderlust. Whether you’re looking for wineries, farmers markets, or botanical gardens, our curated Hill Country experiences offer memorable opportunities for all.
Are you ready to take your career to the next level? Apply Today!
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
What You Will Accomplish
Position Summary: Provides exceptional food service to property guests during events, special events, and other catered functions, as well as any other property hosted event as requested and scheduled.
Primary Responsibilities/Essential Functions:
1. Serves customers at assigned station quickly, courteously, and efficiently.
Obtains food and beverage from prescribed locations and serves customers
ACCORDING TO ESTABLISHED PROCEDURES AND USING APPROPRIATE SERVICE TECHNIQUES.
Keeps glasses filled throughout the meal.
2. Observes guests to fulfill any additional requests and to note when meal is
finished. Assists other servers in a cooperative manner to ensure efficient
service to guests. Completes assigned side work as directed.
3. Sets dining tables to established standards. Removes any dinnerware,
GLASSWARE, FLATWARE AND LINENS THAT DO NOT MEET CLEANLINESS AND APPEARANCE
standards. Complete pre, running, and post shift side-work requirements.
4. Familiarizes self with all items on daily menus. Sets tables/room with linens,
CHINA, ETC. KEEPING IN CONSIDERATION THE EVENTS PROSPECTUS AND FOLLOWING
established procedures. After events, cleans away service and accessories.
5. Clears dirty dishes from tables as guests finish with course (when applicable).
6. Prepare coffee service with appropriate food and beverages as stated in Banquet
Event Order.
7. Follows all standard food handling, TIPS, sanitation and health department
GUIDELINES.
8. Must wear non-slip, oil resistant shoes. Follows all safety policies and
procedures. Reports potential safety issues to Event Manager or Event Captain
WHENEVER OBSERVED AND TAKES IMMEDIATE ACTION TO RESOLVE IN EMERGENCY
situations. OSHA laws require the use of Personal Protective Equipment (PPE)
WHEN PERFORMING WORK DUTIES THAT HAVE THE POTENTIAL OF RISK TO YOUR HEALTH OR
safety. Team members will be trained in the proper use and care of assigned
PPE if applicable. The hotel provides the required PPE. Team member has
responsibility to report defective, damaged or lost PPE or equipment that does
not fit properly to their Manager. Maintains strict compliance with hotel's
Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
9. Reporting to work as scheduled (on time and on regular basis) is an essential
FUNCTION OF THE JOB.
Other Responsibilities/Supportive Functions:
1. Continuously maintains a neat, clean and organized, safe and comfortable
ENVIRONMENT FOR GUESTS.
2. Assists other servers in clearing, cleaning and resetting tables.
3. May assist with set up and/or break down of function space.
4. Notifies management of unsafe conditions, needed maintenance of any
EQUIPMENT AND ANY ACCIDENTS.
5. Ensures that minors and intoxicated persons are not served alcoholic
beverages. Notifies management of any problems resulting from guest
COMPLAINTS, INTOXICATION OR DISRUPTIVE BEHAVIOR
Note: This job description is not intended to be all-inclusive. Team Members may perform other related
duties as required to meet the ongoing needs of the organization. Management reserves the right to add,
MODIFY, CHANGE OR RESCIND WORK ASSIGNMENTS AND TO MAKE REASONABLE ACCOMMODATIONS AS NEEDED.
What You Will Bring
1. Prior banquet or convention services experience at comparable property desired.
2. Possess a basic knowledge of food and beverage preparation, service standards
OF COMPARABLE HOTEL, GUEST RELATIONS AND ETIQUETTE.
3. Requires ability to serve needs of guest through verbal face-to-face interactions.
Must demonstrate positive attitude and professional demeanor. Requires
COMMUNICATION AND INTERPERSONAL SKILLS AND COMMITMENT TO A HIGH LEVEL OF GUEST
SATISFACTION.
4. Requires ability to perform basic math skills such as addition, subtraction,
MULTIPLICATION AND DIVISION.
5. Completes required training as scheduled.
6. Ability to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions. Ability to deal with problems involving a few concrete
VARIABLES IN STANDARDIZED SITUATIONS
7. Ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Must be able to speak, read,
write and understand English to understand instructions, safety rules, and
COMMUNICATE WITH GUESTS.
8. Due to the cyclical nature of the hospitality industry, team members may be
REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
Work schedules will include working on holidays, weekends and alternate shifts.
9. Must be at least 18 years of age. Must complete TIPS® (Training for Intervention
Procedures) alcohol awareness certification as scheduled upon employment.
Must have a valid current Food Handlers Card or willingness and ability to obtain
ONE WITHIN 30 DAYS OF EMPLOYMENT.
10. Must know all applicable health standards. Knowledge of federal, state and local
LAWS, ORDINANCES AND REGULATIONS AND COMPANY POLICY REGARDING SERVING ALCOHOL
TO MINORS AND INTOXICATED PATRONS.
11. Must maintain a clean appearance and professional demeanor.
Great If you have
While performing the duties of the job the team member regularly stands and walks for
sustained periods of time. Works at a quick pace, maneuvering between functions
Event Server Template Final 9-30-15.docx
Page 3 of 3
occurring simultaneously. The team member regularly grasps objects such as plateware
and glassware. The team member frequently feels the temperature of objects such as
hot plateware. The team member regularly reaches by extending hand(s) and arm(s) in
any direction while serving and performing other essential functions of the job. The team
MEMBER TALKS OCCASIONALLY AND FREQUENTLY NEEDS TO HEAR SOUNDS OR VOICES WHEN
interacting with Event Management and guests. Many aromas and smells are present in
the kitchen and dining areas. Balance is frequently required to prevent falling when
walking, standing, moving or carrying plates, beverages and food items. The team
member frequently pushes and pulls carts and equipment. Lifting is regularly required to
prepare dining areas, serve food and beverages and move garbage. Exerts up to 50
POUNDS OF FORCE OCCASIONALLY, AND/OR UP TO 20 POUNDS OF FORCE FREQUENTLY, AND/OR UP TO 10
pounds of force constantly to move items such as plates, coffee trays and dishes. The
TEAM MEMBER IS REQUIRED TO HAVE CLOSE VISUAL ACUITY TO PERFORM THE JOB SUCH AS DETECTING
plateware that does not meet cleanliness standards. The team member is required to
HAVE VISUAL ACUITY TO DETERMINE THE ACCURACY, NEATNESS, AND THOROUGHNESS OF THE WORK
ASSIGNED.
The team member is subject to environmental conditions found working both inside and
outside. The team member is occasionally subject to extreme heat, with temperatures
ABOVE 100 DEGREES WHILE MOVING AROUND IN THE KITCHEN OR PERFORMING DUTIES WHILE
outside temperatures are high. Occasionally subject to extreme cold when working in
refrigerated areas. The team member is occasionally subject to loud noise (or music)
when working in or around the kitchen and in event areas. The team member is subject
TO HAZARDS WHICH INCLUDES EQUIPMENT FOUND IN KITCHENS AND FOOD SERVICE AREAS, AND
sharp objects. Other hazards may include slick floors and hot plateware or glassware.
The team member is occasionally subject to atmospheric condition such as fumes,
odors, or dusts. The team member is required to function in crowded or narrow aisles,
PASSAGEWAYS OR WORK AREAS IN THE KITCHEN AND DINING/EVENT AREAS.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Discover a hotel in Austin, TX that feels worlds away, where touches of Amafi Coast and Texas mix to inspire a lifestyle like no other. A joy for living and a call into nature are found here. After an afternoon spent sipping prosecco on the patio or watching the sunset beside the sparkling pool, you’ll start to feel like you’ve found yourself on a holiday abroad, even though you’re just minutes from downtown. That’s what Hotel Viata is all about! Although we’re close to downtown Austin, the undisturbed beauty of the Texas Hill Country surrounds us. With day trips and evening activities, explore the enchantment of our location with a renewed sense of wanderlust. Whether you’re looking for wineries, farmers markets, or botanical gardens, our curated Hill Country experiences offer memorable opportunities for all.
Are you ready to take your career to the next level? Apply Today!
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
What You Will Accomplish
Position Summary: Provides exceptional food service to property guests during events, special events, and other catered functions, as well as any other property hosted event as requested and scheduled.
Primary Responsibilities/Essential Functions:
1. Serves customers at assigned station quickly, courteously, and efficiently.
Obtains food and beverage from prescribed locations and serves customers
ACCORDING TO ESTABLISHED PROCEDURES AND USING APPROPRIATE SERVICE TECHNIQUES.
Keeps glasses filled throughout the meal.
2. Observes guests to fulfill any additional requests and to note when meal is
finished. Assists other servers in a cooperative manner to ensure efficient
service to guests. Completes assigned side work as directed.
3. Sets dining tables to established standards. Removes any dinnerware,
GLASSWARE, FLATWARE AND LINENS THAT DO NOT MEET CLEANLINESS AND APPEARANCE
standards. Complete pre, running, and post shift side-work requirements.
4. Familiarizes self with all items on daily menus. Sets tables/room with linens,
CHINA, ETC. KEEPING IN CONSIDERATION THE EVENTS PROSPECTUS AND FOLLOWING
established procedures. After events, cleans away service and accessories.
5. Clears dirty dishes from tables as guests finish with course (when applicable).
6. Prepare coffee service with appropriate food and beverages as stated in Banquet
Event Order.
7. Follows all standard food handling, TIPS, sanitation and health department
GUIDELINES.
8. Must wear non-slip, oil resistant shoes. Follows all safety policies and
procedures. Reports potential safety issues to Event Manager or Event Captain
WHENEVER OBSERVED AND TAKES IMMEDIATE ACTION TO RESOLVE IN EMERGENCY
situations. OSHA laws require the use of Personal Protective Equipment (PPE)
WHEN PERFORMING WORK DUTIES THAT HAVE THE POTENTIAL OF RISK TO YOUR HEALTH OR
safety. Team members will be trained in the proper use and care of assigned
PPE if applicable. The hotel provides the required PPE. Team member has
responsibility to report defective, damaged or lost PPE or equipment that does
not fit properly to their Manager. Maintains strict compliance with hotel's
Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
9. Reporting to work as scheduled (on time and on regular basis) is an essential
FUNCTION OF THE JOB.
Other Responsibilities/Supportive Functions:
1. Continuously maintains a neat, clean and organized, safe and comfortable
ENVIRONMENT FOR GUESTS.
2. Assists other servers in clearing, cleaning and resetting tables.
3. May assist with set up and/or break down of function space.
4. Notifies management of unsafe conditions, needed maintenance of any
EQUIPMENT AND ANY ACCIDENTS.
5. Ensures that minors and intoxicated persons are not served alcoholic
beverages. Notifies management of any problems resulting from guest
COMPLAINTS, INTOXICATION OR DISRUPTIVE BEHAVIOR
Note: This job description is not intended to be all-inclusive. Team Members may perform other related
duties as required to meet the ongoing needs of the organization. Management reserves the right to add,
MODIFY, CHANGE OR RESCIND WORK ASSIGNMENTS AND TO MAKE REASONABLE ACCOMMODATIONS AS NEEDED.
What You Will Bring
1. Prior banquet or convention services experience at comparable property desired.
2. Possess a basic knowledge of food and beverage preparation, service standards
OF COMPARABLE HOTEL, GUEST RELATIONS AND ETIQUETTE.
3. Requires ability to serve needs of guest through verbal face-to-face interactions.
Must demonstrate positive attitude and professional demeanor. Requires
COMMUNICATION AND INTERPERSONAL SKILLS AND COMMITMENT TO A HIGH LEVEL OF GUEST
SATISFACTION.
4. Requires ability to perform basic math skills such as addition, subtraction,
MULTIPLICATION AND DIVISION.
5. Completes required training as scheduled.
6. Ability to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions. Ability to deal with problems involving a few concrete
VARIABLES IN STANDARDIZED SITUATIONS
7. Ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Must be able to speak, read,
write and understand English to understand instructions, safety rules, and
COMMUNICATE WITH GUESTS.
8. Due to the cyclical nature of the hospitality industry, team members may be
REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
Work schedules will include working on holidays, weekends and alternate shifts.
9. Must be at least 18 years of age. Must complete TIPS® (Training for Intervention
Procedures) alcohol awareness certification as scheduled upon employment.
Must have a valid current Food Handlers Card or willingness and ability to obtain
ONE WITHIN 30 DAYS OF EMPLOYMENT.
10. Must know all applicable health standards. Knowledge of federal, state and local
LAWS, ORDINANCES AND REGULATIONS AND COMPANY POLICY REGARDING SERVING ALCOHOL
TO MINORS AND INTOXICATED PATRONS.
11. Must maintain a clean appearance and professional demeanor.
Great If you have
While performing the duties of the job the team member regularly stands and walks for
sustained periods of time. Works at a quick pace, maneuvering between functions
Event Server Template Final 9-30-15.docx
Page 3 of 3
occurring simultaneously. The team member regularly grasps objects such as plateware
and glassware. The team member frequently feels the temperature of objects such as
hot plateware. The team member regularly reaches by extending hand(s) and arm(s) in
any direction while serving and performing other essential functions of the job. The team
MEMBER TALKS OCCASIONALLY AND FREQUENTLY NEEDS TO HEAR SOUNDS OR VOICES WHEN
interacting with Event Management and guests. Many aromas and smells are present in
the kitchen and dining areas. Balance is frequently required to prevent falling when
walking, standing, moving or carrying plates, beverages and food items. The team
member frequently pushes and pulls carts and equipment. Lifting is regularly required to
prepare dining areas, serve food and beverages and move garbage. Exerts up to 50
POUNDS OF FORCE OCCASIONALLY, AND/OR UP TO 20 POUNDS OF FORCE FREQUENTLY, AND/OR UP TO 10
pounds of force constantly to move items such as plates, coffee trays and dishes. The
TEAM MEMBER IS REQUIRED TO HAVE CLOSE VISUAL ACUITY TO PERFORM THE JOB SUCH AS DETECTING
plateware that does not meet cleanliness standards. The team member is required to
HAVE VISUAL ACUITY TO DETERMINE THE ACCURACY, NEATNESS, AND THOROUGHNESS OF THE WORK
ASSIGNED.
The team member is subject to environmental conditions found working both inside and
outside. The team member is occasionally subject to extreme heat, with temperatures
ABOVE 100 DEGREES WHILE MOVING AROUND IN THE KITCHEN OR PERFORMING DUTIES WHILE
outside temperatures are high. Occasionally subject to extreme cold when working in
refrigerated areas. The team member is occasionally subject to loud noise (or music)
when working in or around the kitchen and in event areas. The team member is subject
TO HAZARDS WHICH INCLUDES EQUIPMENT FOUND IN KITCHENS AND FOOD SERVICE AREAS, AND
sharp objects. Other hazards may include slick floors and hot plateware or glassware.
The team member is occasionally subject to atmospheric condition such as fumes,
odors, or dusts. The team member is required to function in crowded or narrow aisles,
PASSAGEWAYS OR WORK AREAS IN THE KITCHEN AND DINING/EVENT AREAS.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
