What are the responsibilities and job description for the Front Office Manager position at Hotel Vetro Tapestry Collection by Hilton?
Want access to your earned wages the next day!?
Do you want access to discounted hotel rooms across the world?
Do you want incentive bonuses?
Do you want to join a dynamic company that provides training and growth opportunities!?
The search is over! Apply to join our team today! We are hiring immediately, and you can have instant access to earned wages right away through our financial wellness platform. Enjoy discounted hotel stays worldwide! We offer bonus potential for performance. As a member of our team you will have the opportunity to learn and grow in hospitality.
With Midwest family values and a high performance mindset, Hawkeye Hotels offers our employees an engaging and fulfilling workplace focused on excellence and growth. Our team comes from different backgrounds but are here for a common mission. If you share our passion for delivering exceptional experiences to our guests, and are eager to grow personally and professionally, apply to join our team!
Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. Because we move quickly and decisively, we maintain a consistent record of fast-paced development. This growth allows our associates to quickly gain valuable experience and develop as professionals. At every level of the business, our associates share a leadership mindset and embrace ownership over their unique responsibilities.
What can you add to this dynamic team? We hope to hear from you today.
As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests
during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest’s request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues.
QUALIFICATIONS:
- Previous customer service experience.
- Excellent computer and typing skills are required.
- Ability to communicate effectively with the public and other Team Members.
Job Type: Full-time
Pay: From $16.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Iowa City, IA 52240: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location
Salary : $16 - $0