Barista

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

Provide a warm, friendly, personalized experience for our guests. To include making and serving coffee, tea, specialty beverages and maintaining grab and go breakfast items.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Contribute positively to the team within the department.
• Greet guests and suggest beverage order, utilizing upselling techniques.
• Prepare for all requests/ beverage orders paying attention to detail (i.e., preference of coffee blend, daily, sugar ratios, etc.)
• Follow beverage recipes.
• Serve beverages and prepare grab and go food items (i.e., kolaches, overnight oats, cinnamon rolls, scones, fruit, and yogurt, non-alcoholic beverages, etc.)
• Maintain sanitary and clean work areas and equipment.
• Work closely with the culinary team to ensure all grab and go items are prepared and available.
• Monitor and anticipate guest needs, respond promptly, and acknowledge all guests even when busy.
• Maintain positive guest relations. Be familiar with all hotel services/features.
• Handle guest complaints and ensure guest satisfaction.
• Adhere to payment, cash handling, credit card, and room charge policies and procedures.
• Participate in on-going training and meetings.
• Comply with Valencia Hotel Collection (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs.
• Complete other duties as assigned by supervisor.
• Maintain complete knowledge of and comply with all departmental policies and service procedures.
• Complete all set up and breakdown of daily grab and go items and equipment.
• Assist with any side work or additional prep work.

Guest Services

• Respond promptly to guest requests and beverage orders, ensuring accuracy and attention to detail.
• Handle guest complaints professionally and work toward resolution to maintain guest satisfaction.
• Maintain positive guest relations by being familiar with all hotel services and features.
• Anticipate guest needs and provide proactive assistance, even during busy periods.

Team Support and Training

• Participate in ongoing training sessions and departmental meetings to stay updated on standards and procedures.
• Support team members by assisting with side work, prep tasks, and maintaining a collaborative environment.
• Share knowledge of beverage recipes and service standards with new team members when needed.

Communication and Reporting

• Communicate effectively with the culinary team to ensure grab-and-go items are prepared and available.
• Report any equipment issues or unsafe conditions immediately to the supervisor.
• Maintain accurate cash handling and payment records in compliance with hotel policies.

Safety & Compliance

• Follow all Valencia Hotel Group safety standards and sanitation procedures.
• Ensure compliance with TABC and Food Handler certification requirements.
• Maintain clean and organized work areas to prevent hazards and ensure food safety.
• Adhere to hotel policies regarding cash handling, credit card transactions, and room charge procedures

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report on any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Physical Requirements

• Sitting: None
• Standing/Walking: Continuous throughout shift
• Lifting/Carrying: Up to 25 lbs. (coffee supplies, grab-and-go items)
• Other Physical Requirements: Frequent bending, reaching, and handling of equipment.

Working Environment

• Interior: Coffee bar, grab-and-go area, and guest interaction spaces within the hotel lobby.
• Exterior: None (position is fully indoors).

CANDIDATE PROFILE

Education and Experience

• High school diploma or equivalent is required.
• Previous barista or customer service experience is preferred but not mandatory.
• Effective communication, multitasking, and teamwork abilities are emphasized.
• Familiarity with Tabit (POS system) is a plus.

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024