Cocktail Server- HVRW

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Collection is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

The Cocktail Server is responsible for delivering exceptional guest service by providing timely, accurate beverage and light food service in a bar, lounge, library, and terrace setting. This role requires strong product knowledge, attention to detail, and the ability to create a welcoming, upscale guest experience.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Greet guests promptly and professionally, creating a warm and engaging atmosphere
• Take and accurately input beverage and food orders into the POS system
• Serve cocktails, wine, beer, and menu items efficiently and according to service standards
• Ensure all orders are rung in before being prepared or delivered
• Maintain full knowledge of cocktail menus, spirits, wine, and daily specials
• Check back with guests to ensure satisfaction and anticipate additional needs
• Process payments accurately and handle cash/credit transactions responsibly
• Maintain cleanliness and organization of service areas, tables, and stations
• Follow all alcohol service guidelines, including verifying IDs and monitoring guest consumption
• Communicate effectively with bartenders and kitchen staff to ensure timely service
• Assist with opening, closing, and side work duties as assigned

Guest Services

• • Maintain knowledge of hotel services and amenities to assist guests with inquiries.
  • Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
  • Greet guests promptly, take accurate orders, and ensure timely delivery of food and beverages.
  • Always maintain a professional and welcoming demeanor to enhance the guest experience.
  • Ensure bar seating tables are clean, properly set, and ready for service at all times.

Team Support and Training

• Attend in monthly Food and Beverage Meetings.
• Participate in ongoing training to stay updated on menu items, service standards, and company policies.

Communication and Reporting

• Collaborate with other hotel departments to ensure seamless guest service.
• Report any incidents, accidents, or unsafe conditions immediately to management.

Safety & Compliance

• • Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Wear required non-slip footwear to prevent slips and falls.
  • Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.

BASICS

• Warmly welcoming and creating a refined, inviting bar atmosphere
• Display courteous behavior with guests and team members
• Following all opening, shift, and closing procedures
• Maintain a polish and well-organized work areas
• Perform any additional duties assigned by the supervisor
• Must be familiar with cash handling procedures to include proper discounting, Tabit system, bank procedures and tip policies
• Tip out policy is 5% of alcohol sales to the bartenders
• Assist with side work and opening and closing setup
• Must be able to complete a checklist every shift.
• Weekly rehearsals to upkeep standards will be administered and utilized.

Physical Requirements

• Sitting: Not applicable
• Standing/Walking: Must be able to stand and walk for extended periods of time throughout the shift.

• Lifting/Carrying: Ability to lift and carry trays, glassware, and supplies (up to 50 lbs if applicable)
• Other Physical Requirements: Frequent bending, reaching, and light lifting required.

Working Environment

                Interior:

• • • Fast-paced bar, lounge, restaurant, terrace, and library setting
    • Evening, weekend, and holiday availability required
    • High guest interaction in a hospitality-driven environment

                Exterior: Comfortable working outdoors if needed.  

CANDIDATE PROFILE

Education and Experience

• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Serving experience preferred

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Handling difficult customers or complaints with professionalism.
• Multitasking effectively in a fast-paced environment
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Serve food, alcoholic, and non-alcoholic beverages to hotel guests and visitors in accordance with standard recipes and hotel guidelines. 
• Follows guidelines established with regards to age identification for suspected minors and when dealing with an intoxicated customer 
• High school or equivalent education required.
• TABC and Food Handler’s certificates

BENEFITS: 

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

 Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Salary : $10