What are the responsibilities and job description for the Front Desk Agent position at Hotel Trouvail Miami Beach?
Company Description
Hotel Trouvail Miami Beach is a boutique retreat set amidst the renowned Art Deco landmarks of Miami Beach. Offering a unique blend of seaside tranquility and timeless charm, this hidden gem is located just steps away from the beach and vibrant nightlife. Guests can enjoy handcrafted cocktails in cozy spaces, relax in elegant accommodations, and experience the essence of curated luxury. True to its name, Hotel Trouvail, meaning "a lucky find" in French, provides an unforgettable escape for all who visit.
Role Description
This is a part-time/full-time, on-site role in Miami Beach, FL, for a Front Desk Agent. The Front Desk Agent will be responsible for welcoming guests, managing reception duties, handling reservations, and providing exceptional customer service. Responsibilities include ensuring a smooth check-in and check-out process, addressing guest inquiries and concerns, monitoring lobby level areas for cleanliness. The agent will act as a key resource for guests, ensuring they have an enjoyable and memorable stay.
Qualifications
Strong customer service skills with experience in guest interaction and addressing needs
Proficiency in receptionist duties such as check-ins, check-outs, and managing front desk tasks
Exceptional communication and phone etiquette skills
Ability to work in a high-energy, fast-paced environment
Prior experience in the hospitality industry strongly preferred
Bilingual (English/Spanish) skills is a must
Ability to safely lift, carry, and transport items (may require lifting up to 50 lbs)
Ability to walk and climb stairs
Ability to work extended/flexible hours, including weekend and holidays, and rotating shifts