Hotel Front Desk Agent (1 year Hotel Front Desk Experience Required)

Job Description

Hotel Triton welcomes you to a very special corner of the world, and a very cherished corner of San Francisco! Triton is located in Union Square on the edge of the Financial District and across the street from the beautiful Dragon Gates of Chinatown. Much like the history of the ground it's built upon, Hotel Triton is filled with treasured memories, both found and waiting to be discovered. A destination for creative and explorative souls, we welcome and value those who love what they do...people who create opportunities for new experiences & memories, and more than anything, truly value each opportunity to create incredibly unique and special memories for others.

We're currently in the midst of a sophisticated and newsworthy "makeover” within our industry, which entails new service standards, re-branding, and much, much more… Now, more than ever, is a veryexciting time to join our team! As hospitality professionals, the opportunities ahead are most certainly worthwhile.

If this just created fireworks in your head or heart, we welcome you to join our much-loved Triton Team, which is proudly independently owned and operated by DiNapoli Capital Partners.

ABOUT THE POSITION

The key role of our Guest Service Associate is to create a memorable experience for each guest. This position requires great care and attention to detail with each guest interaction from arrival to departure. This position demonstrates exceptional customer service skills and communication while reporting to the Front Office Manager. Primary responsibilities include, but are not limited to the following:

• Ability to establish a connection and build positive relationships with guests and colleagues.
• Ability to handle service recovery to the best interest of the guest and the hotel
• To ensure in any way possible that our guests are having an enjoyable and memorable stay.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Strong ability to prioritize all incoming telephone calls, emails, and various inquiries.
• Works closely with housekeeping and engineering departments to keep room status reports up to date and coordinates requests for maintenance and repair work.
• Knows room locations, types of available rooms, room rates, as well as the amenities and services offered within the hotel.
• Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Performs cashiering tasks like bill / invoice settlement and posting charges to the guest.
• Possesses a working knowledge of the reservations processes. Takes same day reservations and future reservations. Knows cancellation procedures.
• Provides Concierge services with knowledge of immediate area, services, attractions, and events.
• Completes all items on appropriate checklist by end of shift.
• Performs additional duties, as assigned.
• Assist guest to store/retrieve luggage
• Make reservation for call in inquires

JOB REQUIREMENTS

• 1 year of guest facing hotel experience required
• Prior StayNTouch PMS experience preferred
• Strong customer service skills
• Excellent communication and organizational skills
• Ability to think clearly, quickly, and make concise decisions
• Must be flexible to work various day/night shifts, including weekends & holidays
• Strong ability to read, write, comprehend, and understand English

Pay: $29.38 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Hotel Front Desk : 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $29