What are the responsibilities and job description for the Front Desk Agent position at Hotel Triton?
🏨 Company Description
Hotel Triton San Francisco is a boutique hotel inspired by a unique blend of global memories and artifacts 🌍🖼️, offering guests a warm and stylish atmosphere reminiscent of a friend’s home 🛋️✨.
Located at the crossroads of San Francisco’s vibrant neighborhoods 📍🌆, the property immerses visitors in the diverse culture of the city 🐉🎨. Hotel Triton provides a distinctive hospitality experience, welcoming guests with a creative and dynamic environment 🎭💫.
👋 Role DescriptionThis is a full-time, on-site role based in Oakland, CA 📍. The Front Desk Agent serves as the first point of contact for guests 😊 and delivers exceptional customer service throughout their stay 🌟.
Key responsibilities include:
- Managing check-ins and check-outs 🗝️🛎️
- Making and modifying reservations 💻📆
- Answering phone calls with professional etiquette 📞
- Providing guests with personalized assistance and local recommendations 🗺️🍽️
- Strong Customer Service & Communication skills to create positive guest experiences 😊💬
- Proficiency in Front Desk / Reception duties, including smooth check-ins and check-outs 🛎️
- Experience handling reservations, booking systems, and guest inquiries 💻📋
- Demonstrated knowledge of proper phone etiquette and courteous call handling 📞✨
- Ability to multitask and remain professional in a fast‑paced environment ⚡🧘
- Familiarity with hospitality industry standards is a plus 🏨⭐
- High school diploma or equivalent required; additional hospitality or customer service experience is an asset 🎓✅