What are the responsibilities and job description for the Hotel Front Office Manager position at Hotel Solea?
Front Office Manager
At Hotel Solea, we deliver an unforgettable lush SoCal experience across 201 stylish rooms and suites. We’re seeking a Front Office Manager to lead the daily operations of our Front Desk and Guest Services. In this role, you’ll ensure smooth communication between departments, uphold hotel standards, and serve as the primary point of contact for guests—creating exceptional experiences every step of the way.
The ideal candidate will have the following qualifications & Standards:
Education
- High School Diploma Required
Experience
- One to Three years Hotel Management Experience preferred
- Marriott brand experience highly desired.
Licenses or Certificates
- Valid and Active Drivers License
ESSENTIAL FUNCTIONS AVERAGE % OF TIME
25% - Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
20% - Observe Front Office Associates and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.
20% - Direct and train Front Office Associates. Assist in new-hire and on-going training. Direct and assist Front Office staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
20% - Arrive at workplace on time in professional attire prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front office staff.
15% Produce department schedules in accordance with budget productivity standards and communicate the schedule to staff in a timely manner. Order supplies and any needed items while adhering to budget and ensuring staff receive all the necessary tools and supplies to work efficiently.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Assist with assorted accounting tasks including Accounts Receivable, Accounts Payable, and Cash Handling/Bank Management.
- Provide support to the Housekeeping Department as needed inclusive of supply orders, scheduling, and setup of daily room assignment boards.
- Assist the food and beverage team with as-needed support inclusive of food running and guest relations needs.
- Any additional tasks assigned by the Operations Manager or Assistant General Manager.
Please visit our career site for a full job description: https://www.paycomonline.net/v4/ats/web.php/portal/368B40669BD5951FB6E5CA6919B74AA9/career-page
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $70,000 - $75,000