Rooms Manager

Strong Front Office and Housekeeping Rooms Operations leadership experience required! Lead an amazing team to serve the wonderful community in Rockford!

The Rooms Manager oversees and manages the daily operations of the front desk and housekeeping within Hotel Rose. This role requires keen attention to detail, excellent organizational skills, and a guest-centric approach to ensure the highest level of guest satisfaction. The Rooms Manager collaborates with other departments to maintain a seamless guest experience and uphold the standards of the establishment.

Essential Functions:

Front Desk Management:

• Create and update all standard operating procedures for the front desk staff to ensure efficient check-in, check-out, and overall guest service.
• Develop and implement procedures for guest registration, room assignment, and payment processing.
• Address guest inquiries, requests, and complaints promptly and professionally, striving to exceed expectations.
• Maintain accurate records of room availability, rates, and guest information using property’s property management system.·

Housekeeping Management:

• Oversee the housekeeping department to ensure cleanliness, maintenance, and organization of guest rooms, public areas, and back-of-house spaces.
• Develop and enforce cleanliness standards and procedures to meet or exceed industry regulations and guest expectations.
• Schedule and supervise housekeeping staff to ensure proper coverage and efficient completion of tasks.
• Conduct regular inspections of guest rooms and public areas to maintain quality standards and identify areas for improvement.

Staff Training and Development:

• Provide training and guidance to front desk and housekeeping staff on policies, procedures, and customer service standards.
• Foster a positive work environment by promoting teamwork, communication, and professional development opportunities.
• Conduct performance reviews and provide constructive feedback to employees to encourage growth and improvement.·

Inventory and Supply Management:

• Monitor inventory levels of guest supplies, linens, and cleaning materials, and coordinate with vendors for timely replenishment.
• Control operating expenses within budgetary constraints while maintaining quality and service standards.
• Implement cost-saving measures and efficient resource utilization strategies without compromising guest satisfaction.
• Understand and work within our systems management ordering program.

Guest Relations:

• Cultivate positive relationships with guests by anticipating their needs and providing personalized service.
• Handle guest complaints or issues with tact and diplomacy, striving for swift resolution and guest satisfaction.
• Solicit feedback from guests to identify areas for improvement and enhance the guest experience.

Management:

• Manage the human resources tasks within the department to attract, retain and motivate the employees/managers; hire, train, develop, empower, coach, counsel, conduct performance and salary reviews, resolve problems, provide open communications, and support recommendations of discipline and beyond when appropriate.
• Creating, updating, all Standard Operating Procedures (SOP) and holding yourself and teams accountable to those same standards.
• Monitor financial performance, including revenue, expenses, and budgeting for each department.
• Ensure compliance with health and safety regulations and maintain cleanliness and sanitation standards.
• Maintain a positive and professional rapport with our staff, our guests, and our owners.
• Promote and provide a positive work environment.

Required Skills:

• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel property management systems and Microsoft Office suite.
• Knowledge of industry regulations, safety standards, and best practices.
• Flexibility to work evenings, weekends, and holidays as required.
• The Rooms Manager plays a vital role in ensuring the smooth operation of the hotel's rooms division, contributing to the overall success and reputation of the establishment. This position requires a dedicated professional who is committed to delivering exceptional service and maintaining high standards of quality and cleanliness.·

Education and Experience:

• Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
• Proven experience in hotel operations, with a minimum of 2-4 years in front desk and/or housekeeping management roles.

Physical Requirements:

• Ability to stand, walk, and move around the hotel property for extended periods.
• Capable of lifting and carrying objects weighing up to 50 pounds, such as supplies, equipment, or furniture.
• Stamina to work in a fast-paced environment and handle physically demanding tasks, such as inspecting guest rooms or assisting with housekeeping duties.
• Manual dexterity and hand-eye coordination to operate computer systems, handle paperwork, and perform administrative tasks.
• Flexibility to bend, stoop, kneel, and reach in various positions to perform cleaning or maintenance tasks as needed.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Rockford, MI 49341 (Preferred)

Work Location: In person

Salary : $55,000 - $60,000