What are the responsibilities and job description for the Front Desk Clerk position at Hotel Radcliff?
Looking for a day shift front desk clerk to work either 4 or 5 days per week. 7am-3pm. Must be reliable, dependable, and make your job a priority!
Job Summary:
We are seeking a reliable and customer-focused Front Desk Agent to join our team at Hampton by Hilton. As a Front Desk Agent, you will embody our commitment to providing a safe and relaxing experience for our guests, ensuring their comfort from check-in to check-out. Your role will be pivotal in delivering top-notch customer service and upholding the Hamptonality standard.
Responsibilities:
- Greet guests warmly and check them in with professionalism and friendliness
- Address guest inquiries promptly and resolve any issues or complaints with care
- Operate the phone system efficiently, directing calls to the appropriate departments
- Process guest payments accurately and maintain detailed records of transactions
- Prepare daily reports and ensure the balance of all financial transactions
- Safeguard guest information, maintaining confidentiality at all times
Qualifications:
- Excellent customer service skills with a friendly and authentic attitude
- Strong attention to detail and accuracy in handling tasks
- Ability to multitask effectively and prioritize duties as needed
- Proficiency in using computer systems and software
- Prior knowledge of hotel operations and procedures is advantageous
As a Front Desk Agent at Hampton by Hilton, you will play a vital role in creating a positive guest experience through your exceptional customer service skills. Your ability to handle phone systems efficiently will contribute to the smooth operation of our front desk. If you have a passion for hospitality, enjoy interacting with guests, and are dedicated to providing outstanding service, we welcome your application.
Please note that this position may involve varying shifts, including evenings, weekends, and holidays. Flexibility in scheduling is required. If you meet the qualifications outlined above and are interested in joining our team, please submit your resume for consideration. We appreciate your interest in becoming part of our dedicated team committed to delivering peace of mind to our guests at Hampton by Hilton.
Job Type: Full-time
Pay: From $1.30 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Radcliff, KY 40160 (Required)
Ability to Relocate:
- Radcliff, KY 40160: Relocate before starting work (Required)
Work Location: In person