Food Runner (48169)

This is a unique and exciting opportunity to join the team as a Food Runner at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA. This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 million complete transformation. La Monique, our newly renovated restaurant with a brand-new concept and dining room design by Martin Brudnizki. The restaurant will feature a refreshed dining concept inspired by Santa Monica’s lush natural beauty. Expect an inventive menu, artfully prepared plates, and handcrafted cocktails to join a curated wine list—all resulting in a Southern California dining experience beyond compare. We are now seeking motivated and enthusiastic professionals to join our team as integral members. 

We are committed to providing exceptional service and unforgettable experiences, catering to discerning travelers from around the globe. We are seeking a Food Runner to efficiently and accurately deliver food orders from the kitchen to customers' tables or rooms, playing a crucial role in ensuring a smooth and enjoyable dining experience.

Apply today! Then, check your phone and email messages frequently for a message about scheduling a brief phone interview.

The How…

While no prior experience in a related role is required, some experience in a fine dining environment is helpful in understanding and acclimating to the restaurant's food service delivery program.

Your strong organizational and communication skills will enable you to effectively work with both front-of-house and back-of-house teams, fostering a culture of excellence, teamwork, and continuous improvement. This will allow you to deliver a high-quality service program and ensure guest satisfaction.

Your friendly, efficient, and high-touch approach is perfect for engaging guests and team members. You appropriately address guest concerns and escalate complaints as needed. Still, you can maintain and enforce company standards regarding operational processes and procedures related to the hotel’s food and beverage outlets.

The Details…

You will work a full-time hospitality schedule, defined by operational needs, which includes weekends and holidays.

Must conform to hotel dress and grooming standards, which include meeting the hotel’s dress code, no visible tattoos while wearing a uniform, no unnatural hair colors, no piercings other than one pair of earrings, and neatly groomed facial hair. 

We offer a range of benefits to meet your needs, including medical, dental, vision, 401(k) retirement savings account, and basic life insurance options. New employees accrue 40 hours of vacation in the first year and earn up to 40 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six annual holidays*.

After you apply, please listen to voicemails, answer calls from unknown numbers, and check your emails for a message from us regarding the next step.

*To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.

Hotel Oceana Santa Monica is an Equal Opportunity Employer.

We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Required Skills and Abilities

• Treats all guests with the highest level of concern and care; demonstrates a natural disposition towards personal and public safety; operates from a place of integrity, honesty, and ethics
• Has broad knowledge of local restaurants, nightlife, museums, current events, and attractions. Must be able to provide accurate and precise directions
• Able and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilled
• Excellent verbal and written communication skills with the ability to write and speak clearly
• Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentiality
• Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines
• Ability to function well in a fast-paced, high-volume environment

Education and Experience

• A high school diploma or GED is required, or equivalent work experience in the hospitality industry is preferred.
• Food handling certification (ServSafe) is required.

Physical Requirements

• Expected work hours: Full-time on a schedule defined by operational needs
• Travel: None
• Work environment and physical demands:
  • Food Runners spend most of their shift standing, so they need to be able to remain on their feet for several hours straight.
  • Able to carry about 35 pounds easily. Occasionally needs to lift or move items weighing up to 50 pounds
  • Able to use hands to use and manipulate tools and objects or control equipment; adequate vision to do the same safely
  • Able to move about the property to perform assigned tasks and responsibilities, including standing for extended periods, walking or otherwise traversing the property, climbing stairs, stooping, kneeling, or crouching to perform functions
• FLSA Status: Nonexempt

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Salary : $22 - $23