What are the responsibilities and job description for the Guest Services Agent position at Hotel Mountain Brook?
Job Summary
We are seeking a friendly and dedicated Guest Services Agent to join our team at Hotel Mountain Brook. This is a hybrid position combining front desk and breakfast duties. The ideal candidate will be the first point of contact for our guests and visitors, providing exceptional guest service and ensuring a welcoming atmosphere as well as playing a crucial role in maintaining cleanliness and order within our facilities. This position requires a strong work ethic, attention to detail, and the ability to work independently as well as part of a team.
Duties
- Greet guests with a warm welcome and assist them with genuine care.
- Strong computer literacy with proficiency in Google Suite applications.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Strong organizational skills with attention to detail.
- Ability to maintain professionalism while handling multiple responsibilities.
- A friendly demeanor with strong interpersonal skills to engage effectively with guests and team members.
- Manage incoming calls, emails, and inquiries with appropriate phone etiquette.
- Efficiently make reservations and take cancellations for the inn.
- Utilize Google Suite for various administrative tasks.
- Provide information about hotel services, facilities, and local attractions
- Ensure the lobby area is clean and presentable at all times.
- Perform routine cleaning tasks including dusting, vacuuming, mopping, and sanitizing various areas of the inn
- Ensure all guest rooms and common areas are clean, organized, and well-maintained following check-out.
- Perform daily housekeeping service upon request.
- Handle laundry services including washing, drying, folding, and organizing linens.
- Maintain inventory of cleaning supplies and report any shortages or needs to management.
- Follow established safety protocols while using cleaning chemicals and equipment.
- Assist with special cleaning projects as needed, such as deep cleaning or seasonal maintenance.
- Provide excellent customer service by responding promptly to guest requests or concerns regarding cleanliness.
Experience
- Previous experience in a front desk or housekeeping role is preferred but not mandatory; training will be provided.
- Familiarity with hotel or hospitality environments is a plus.
- Strong attention to detail and organizational skills are essential for success in this role.
About us
Hotel Mountain Brook is a boutique hotel located in Tannersville, NY that is owned and operated by {verdigreen} hotels. {verdigreen} hotels is a boutique lodging brand founded by design and rooted in community, was inspired by {verdigreen}’s stores, creations and passion to connect and empower people. {verdigreen} hotels began with the realization that despite the world being more connected than ever before via the internet and social media, people are feeling lonelier than ever, and despite the abundance of “lifestyle” hotel brands, and the overwhelming optionality in lodging and home sharing, the leisure traveler is many times being left unfulfilled. From design to operations, our properties are artfully renovated for reuse, creating fulfillment and inspiration for both travelers and innkeepers alike.
Join our team and contribute to creating a clean and inviting atmosphere that enhances the overall experience for our guests!
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $21