position summary

Ensure that all guests are served to the hotels standard in the grace main coffee shop and Montpelier Breakfast services. Display highest standards of hospitality at all times within all food and beverage areas. Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

essential functions

• Greets guests in an attentive manner.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take accurate food and beverage orders from the guest on the order taking pads or on the Point of sale ( POS ) system, to include allergens or special requests as needed.
• Maintain responsibility for accurate and safe cash management procedures, including counting register, giving accurate change, and accounting for product waste.
• Obtaining revenues, issuing receipts, accepting payments, returning the change. 
• Responsible for ongoing training for yourself and other team members.
• Use initiative to perform basic cleaning tasks on a daily basis and routine cleaning tasks as needed, or directed by supervisor. 
• Filling in for absent staff as needed.
• Utilize scheduling platforms to communicate consistent availability and request time off.
• Coordinate with the other team members, kitchen staff, and supervisors to ensure smooth operation and guest satisfaction, including referring to supervisor/manager on duty regarding issues that need management attention.
• Follows standard ordering and delivery procedures to include taking guests' names to ensure proper pickup of food and drink orders.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.  
• Understands and can communicate products and services available at the hotel.
• Must have some familiarity with basic food preparation skills.
• Assist team members with stocking and maintaining the coffee shop and breakfast service par stock levels.
• Help other areas of the restaurant such as answering telephones and directing guests.
• Close shift on POS terminal to include printing closing report and dropping the cash with the manager on duty.
• Perform other related duties incidental to the work described herein. 
• Be sure to perform, execute, as well as adjust to other duties as assigned. 

Qualifications and education requirements

• High school diploma or equivalent is preferred. 
• On-the-job training or essential experience in less responsible position(s) may substitute for education. 
• Must possess ability to professionally represent the hotel and communicate positively with the guests. 

physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Requires ability to stand/walk for significant periods. 
• Requires ability to move fingers and hands easily and quickly. 
• Requires ability to communicate both orally and in writing to guests and staff members. 
• Requires ability to lift 20 pounds with frequent lifting and/or carrying of objects up to 10-35 pounds. 

other requirements

• Customer Service: A friendly, relaxing and resepctful demeanor, courteousness and quick service.

• Availability:  Weekends required, must be available during summers and high volume weekends.

• Teamwork: Barista are part of a team!  Being a team player is essentia to promote an exceptional dining experience for all guests.
• Ability to read, write, and comprehend verbal and written instructions in English.

• Calmly respond to dissatisfied guests and calling issues to managers’ attention,
• Able to articulate clear greetings, requests for assistance, and farewell to guests.
• Grooming:  All employees must maintain a neat, clean, and well-groomed appearance per Hotel Madison standards.

Additional Notes

Equal Employment Opportunity.   Hotel Madison is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, gender identity, or gender expression.  Hotel Madison complies with the law regarding reasonable accommodation for disabled employees and applicants.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.