What are the responsibilities and job description for the Guest Services Agent position at Hotel La Rose?
This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience, such as check-in, check-out, and problem resolution.
$19 - $20 hourly
Responsibilities:General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multitask, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.
Essential Functions of the Job:
- Regular attendance and reporting to work on time, ready to begin your shift, is an essential function of employment (being tardy places an unfair burden on the team)
- Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs.
- Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude, and body language when communicating)
- Ability to understand and follow instructions as directed by supervisor/manager.
- Working Safely is a condition of employment. All employees must follow the safety policies.
- Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources.
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Lark Hotels is a premium hotel development and management company with a portfolio of 50 experience-focused lifestyle hotels and restaurants in high-profile destinations in the Northeast, as well as in Florida, North Carolina, Texas, and California. Lark Hotels launched its first boutique properties in 2012, and Lark Independent (larkhospitality.com), focused on the management and marketing of independent hotels, in 2020. Capitalizing on its explosive success, Bluebird Hotels, a sister collection of boutique roadside lodges that reimagine the great American road trip, was launched in 2021. The company is now poised for even more expansion down the East Coast and throughout the U.S., with a number of new brands
Salary : $19 - $20