Server - Pier Restaurant

Welcome to the Pier Restaurant! A tribute to the rich maritime heritage of Harbor Springs, the Pier offers indoor and outdoor dining overlooking the basin of Lake Michigan's Little Traverse Bay. We serve our visitors a superb choice of fresh seafood, Great Lakes fish, steaks and creative takes on classic Northern Michigan dishes.

We are currently seeking servers to help our guests navigate our menus with knowledgeable suggestions and a welcoming, friendly demeanor.

Server Job Description

Department: Food & Beverage

Reports to: General Manager, Shift Manager

Job Type: Part Time & Full Time, Hourly

Job Summary:

The Server’s primary responsibility is to ensure exceptional dining experiences for our guests. You will be the face of the Pier restaurant, interacting directly with customers to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of our restaurant.

Duties & Responsibilities:

• Prepare the server stations and dining room for service
• Welcome guests with a warm, friendly demeanor.
• Assist in seating guests and providing them with menus.
• Get them settled with waters, drinks, bread, etc., and communicate any specials or promotions.
• Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
• Make recommendations based on guests' preferences and dietary restrictions.
• Take accurate food and beverage orders from guests and enter them into the POS system.
• Answer any questions regarding the menu, including allergies or special requests.
• Coordinate with the kitchen staff to ensure all of the table’s orders are prepared and delivered on time and together.
• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.
• Check on guests during their meals to ensure satisfaction and address any requests or concerns.
• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
• Provide attentive and personalized service, anticipating guests' needs.
• Handle guest complaints or concerns professionally and bring issues to management when necessary.
• Present bills to guests and handle payment transactions accurately and quickly.
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service and facilitate a positive work environment.
• Assist colleagues during busy periods or when needed.
• Participate in pre-shift meetings and training sessions as required.

Qualifications:

• At least 2 years previous experience in a restaurant required
• Excellent communication and interpersonal skills.
• Positive attitude, enthusiasm for the hospitality industry.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time management abilities.
• Attention to detail, ensuring accurate order-taking and payment processing.
• Knowledge of food and beverage menus, including dietary restrictions and allergies.
• Basic math skills for handling payments and calculating tips.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Physical stamina to stand, walk, and carry trays for extended periods.
• Must possess, or be able to obtain, alcohol and food safety certifications (ServSafe or equivalent)