Hotel Front Desk Clerk

Job Summary

Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. Your energetic and positive attitude will ensure every guest experiences exceptional service from check-in to check-out. You will handle reservations, guest inquiries, and provide vital information about our property and local attractions. This role is perfect for motivated individuals passionate about hospitality management, customer service, and creating memorable guest experiences. Your multitasking skills and ability to communicate effectively across diverse audiences will be key to your success in this vibrant environment.

Duties

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression
• Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms
• Check guests in and out efficiently while verifying identification and payment details
• Handle multi-line phone systems with professionalism, providing accurate information and assistance
• Address guest requests, resolve issues promptly, and escalate concerns when necessary to ensure customer satisfaction
• Maintain accurate records of guest stays, billing, and special requests through hotel management software
• Follow hotel emergency procedures to ensure guest safety during incidents or emergencies
• Assist with night audit procedures to reconcile daily transactions and ensure financial accuracy

Requirements

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Strong customer service skills with an emphasis on problem-solving and guest relations
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Familiarity with hospitality reservation systems such as OPERA or other property management systems (PMS)
• Excellent phone etiquette and communication skills for engaging with guests via phone and in person
• Knowledge of hotel emergency procedures, guest services, and hospitality best practices
• Ability to handle high-pressure situations calmly while maintaining a positive attitude
• Previous experience working with multi-line phone systems and resort environments is preferred

Join us in delivering outstanding hospitality experiences! We are dedicated to supporting your growth in the hospitality industry by providing a vibrant work environment where your enthusiasm makes a difference. All roles are paid positions committed to fostering a welcoming atmosphere for both staff and guests.

Pay: $14.00 - $15.00 per hour

Expected hours: No less than 35.0 per week

Benefits:

• Employee discount
• Free parking

Application Question(s):

• Available Weekends and Holidays

Experience:

• Hotel Front desk: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Birmingham, AL 35209 (Required)

Work Location: In person

Benefits:

Salary : $14 - $15