PM Lobby Attendant

Job Summary:

The PM Lobby Attendant is responsible for maintaining the cleanliness, appearance, and overall presentation of the hotel lobby and public areas during evening hours. This position ensures guests experience a welcoming, clean, safe, and comfortable environment by performing cleaning duties, assisting with guest requests, and maintaining public spaces throughout the property.

Essential Duties and Responsibilities:

• Maintain cleanliness and presentation of the hotel lobby, public restrooms, hallways, elevators, meeting rooms, and other public areas.
• Dust, vacuum, sweep, mop, and sanitize assigned areas regularly throughout the shift.
• Empty trash receptacles and replenish liners as needed.
• Restock restroom supplies, including soap, tissue, paper towels, and amenities.
• Clean glass doors, windows, mirrors, furniture, and high-touch surfaces.
• Monitor and maintain cleanliness of entrances and exterior areas around the hotel.
• Respond promptly to guest requests and communicate concerns to management.
• Assist housekeeping or front desk staff with special requests when needed.
• Report maintenance concerns, safety hazards, or damages immediately.
• Maintain supply closets and ensure cleaning equipment is properly stored and organized.
• Follow hotel safety, sanitation, and brand standards at all times.
• Provide exceptional guest service and maintain a professional appearance and demeanor.

Qualifications & Requirements:

• High school diploma or equivalent preferred.
• Previous hotel, housekeeping, janitorial, or customer service experience preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently and efficiently in a fast-paced environment.
• Excellent communication and customer service skills.
• Dependable, punctual, and professional.

Physical Requirements:

• Ability to stand and walk for extended periods of time.
• Ability to bend, stoop, lift, push, and pull up to 30–50 pounds.
• Ability to operate cleaning equipment and safely handle cleaning chemicals.
• Must be able to work evenings, weekends, and holidays as scheduled.

Work Environment:

This position works primarily in hotel public spaces and guest-facing areas. The employee may be exposed to cleaning chemicals, varying temperatures, and frequent guest interaction.

Performance Expectations:

• Maintain clean, welcoming, and guest-ready public areas.
• Respond promptly to cleanliness concerns and guest needs.
• Demonstrate professionalism, reliability, and teamwork.
• Uphold hotel cleanliness and brand standards consistently.