Houseperson

Pay Range

USD $16.00 - USD $17.00 /Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Houseperson to join our team.

If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Houseperson, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.

Benefits Of Being The Henry Ambassador

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
  
  

Job Purpose

This position provides cleaning services such as sweeping, mopping, dusting, vacuuming, and washing walls, windows, and mirrors in designated areas of the hotel. When assigned to guestrooms, it replaces linens, replenishes amenities, and makes beds.

Essential Job Duties And Responsibilities

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

• Greets guests and responds to special requests.
• Responds to guest concerns, complaints, or suggestions appropriately and refers them to management
  
  

in support of providing superior guest service.

• May gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include
  
  

guestrooms, hallways, lobby, stairwells, and offices.

• Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate.
• Cleans guestrooms to the level of standards set by the hotel, including stripping of soiled items and
  
  

trash, bed making, cleaning bathrooms, vacuuming, dusting, and replacing amenities and supplies.

• Properly uses and maintains assigned equipment and supplies to departmental specifications, including
  
  

vacuums, chemicals, and cleaning aides.

• Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas, and
  
  

elevators.

• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys, and
  
  

reviewing the communications log and file on a routine basis.

• Properly handles lost and found items in accordance with department policies and security procedures.
• Performs other duties as assigned by management.
• Keeps immediate supervisor promptly and fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established
  
  

company policies and procedures to achieve the overall objectives of this position.

• At all times projects a favorable image of the hotel to the public.
• Maintains safe working conditions within the department and the hotel.
• Reports all suspicious persons or activities, hazardous conditions, etc. to safety/security personnel.
• Provides public assistance, instruction, and/or guidance for guest and team member safety in fire or
  
  

other emergency situations.

Required Skills / Abilities

• Working knowledge of the use of laundry chemicals and different formulas, as well as effects on
  
  

various types of linen.

• Ability to prioritize and organize work.
• Basic ability to comprehend the English language sufficient to understand information such as safety
  
  

labels and instructions.

• Multilingual a plus.
• Must exhibit positive interpersonal skills with focused attention to guest needs and varied business
  
  

contacts.

• Ability to listen effectively and to speak English clearly to communicate with customers and team
  
  

members.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education / Experience

• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
  
  

Physical Requirements

• Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time.
• Requires lifting bundles of linen weighing up to 50 lbs.
• Ability to push and/or pull wheeled carts weighing up to 150 lbs.
• Maintain physical stamina and a proper mental attitude while dealing effectively with guests,
  
  

management, team members, and outside contacts while working under pressure and meeting

deadlines.

• OSHA laws require the use of personal protective equipment (PPE) when performing work duties that
  
  

have the potential of risk to your health or safety.

• Normal routine involves no exposure to blood, body fluid, or tissue, but exposure or potential for
  
  

exposure may occur.

• All team members must maintain a neat, clean, and well-groomed appearance (specific standards
  
  

available).

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.