What are the responsibilities and job description for the Front Desk Supervisor - Embassy Suites Brookfield WI. position at Hotel Equities?
Embassy Suites Brookfield is seeking a talented Front Desk Supervisor to join our team.
Open availability (1st, 2nd and 3rd shift) with a core schedule of Tuesday through Saturday second shift. Schedule may fluctuate depending on hotel needs.
Job Description:
The Front Desk Supervisor is key to the overall experience of our guests ---- leading the team who makes the first and last impression of our hotel for all of our guests. If you have a solid knowledge of hotel operations, strong people skills and work ethic, a positive and encouraging management style, and last but not least, a propensity for creativity and flair, this role is perfect for you!
What you will be doing:
Supervises the front desk, hotel lobby and a seamless arrival and departure experience for guests. Oversees all aspects of managing the Guest Services team including hiring, training and performance management. Acts as liaison among multiple hotel departments and overall hotel operations.
The ideal candidate for this position:
Exceptional written and verbal communication skills. Solid understanding of training and working within hotel brand standards. Ability to optimize guest satisfaction. Computer proficiency. Minimum of 2 years Guest Services and supervisory experience. Hotel experience preferred.
We are:
Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.
At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another.
Vision & Mission - Hotel Equities Atlanta Georgia
Amazing Benefits At A Glance:
- Salary Range: $19.50 to $21.00 per hour
- Insurance: Medical, Dental, Vision Insurance
- Short-Term and Long-Term Disability Insurance
- Supplemental Life Insurance
- Paid Time Off
EOE/DFW
Local candidates preferred. Relocation not offered.
Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Desk Supervisor may be asked to perform.
Salary : $20 - $21