Activities Guide - Sun Mountain Lodge Winthrop, WA

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable and guest-focused Activities Guide for Sun Mountain Lodge in Winthrop, WA.

This role is responsible for coordinating recreational activities, assisting guests with rentals and reservations, and ensuring a safe, welcoming, and enjoyable lake experience. The ideal candidate thrives in an outdoor environment, delivers exceptional customer service, and maintains strong attention to detail.

Job Purpose:

• Greet guests and provide information on lake activities, amenities, and safety guidelines 
• Coordinate and manage rentals (kayaks, paddleboards, canoes, etc.) and track usage 
• Process reservations, payments, and waivers accurately using internal systems 
• Monitor lake activity areas to ensure guest safety and compliance with lodge policies 
• Maintain the cleanliness and organization of the lake office, dock, and equipment areas 
• Conduct routine inspections of recreational equipment and report maintenance needs 
• Assist with the setup and coordination of scheduled activities and group events 
• Enforce safety procedures and respond appropriately to guest concerns or incidents 
• Collaborate with other departments to enhance the overall guest experience 

Qualifications

• Previous customer service or hospitality experience preferred 
• Strong communication and interpersonal skills 
• Basic computer skills and ability to learn reservation/POS systems 
• Ability to work independently and as part of a team 
• Comfortable working outdoors in varying weather conditions 
• Must be reliable, punctual, and detail-oriented 

Physical Requirements

• Ability to stand, walk, and move for extended periods 
• Ability to lift and carry up to 40 lbs (equipment such as kayaks or paddleboards) 
• Comfortable working near and on the water

Salary-$20.00 Hourly

Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day