What are the responsibilities and job description for the Front Desk Agent position at Hotel Elliott?
We are seeking a dedicated Part-Time Front Desk Agent to join our Hotel Elliott team in Astoria, Oregon. In this role, you will be the first point of contact for our guests, ensuring their experience is exceptional and aligned with our commitment to hospitality excellence.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures.
- Manage reservations and respond to guest inquiries efficiently.
- Handle guest complaints with professionalism and ensure satisfaction.
- Maintain knowledge of hotel services and local attractions.
- Process payments accurately and manage cash handling procedures.
- Collaborate with housekeeping and maintenance teams to ensure guest comfort.
- Assist in training new front desk staff as needed.
- Uphold the highest standards of customer service at all times.
Qualifications
- Proven experience in customer service or hospitality roles.
- Strong communication skills with a focus on guest relations.
- Ability to handle multiple tasks in a fast-paced environment.
- Familiarity with hotel management software is a plus.
- Bilingual or multilingual abilities are preferred.
- Detail-oriented with excellent organizational skills.
- Flexibility to work various shifts as needed.
If you're ready to make an impact in the world of hospitality and grow your career with us, we invite you to apply today!
Pay: $17.00 per hour
Benefits:
- Employee assistance program
- Employee discount
Ability to Commute:
- Astoria, OR 97103 (Required)
Ability to Relocate:
- Astoria, OR 97103: Relocate before starting work (Required)
Work Location: In person
Salary : $17