What are the responsibilities and job description for the Guest Service Representative position at Hotel Dega?
Join the Team at Hotel Dega
Hotel Dega is a modern lifestyle hotel committed to delivering exceptional guest experiences. We are seeking friendly, professional, and hospitality-focused Guest Service Agents who enjoy creating memorable stays for every guest.
If you are energetic, organized, and enjoy working in a fast-paced environment, we'd love to meet you.
What You'll Do
As a Guest Service Agent, you'll be the face of Hotel Dega and responsible for providing outstanding service throughout each guest's stay.
Responsibilities include:
- Welcome guests with a warm and professional attitude
- Complete guest check-ins and check-outs efficiently
- Answer guest questions and provide recommendations for local attractions and dining
- Handle reservations, modifications, and cancellations
- Respond promptly to guest requests and resolve concerns with professionalism
- Monitor arrivals to ensure payments, registration forms, and identification have been completed
- Assist guests with digital room access and hotel technology
- Coordinate with Housekeeping and Maintenance to ensure room readiness
- Communicate effectively with other departments to provide seamless guest service
- Handle phone calls, emails, and online guest communications
- Maintain accurate guest records using the Property Management System
- Process payments and maintain cashless transaction accuracy
- Follow hotel safety, security, and emergency procedures
- Help maintain a clean, organized, and welcoming front desk environment
Qualifications
Preferred Qualifications:
- Previous hotel or hospitality experience preferred
- Experience with Cloudbeds PMS is a plus
- Experience using Akia or similar guest messaging platforms is preferred
- Excellent customer service and communication skills
- Strong computer skills
- Ability to multitask and stay organized
- Professional appearance and positive attitude
- Comfortable working independently
- Flexible availability including weekends and holidays
- Must be authorized to work in the United States
We're Looking For Someone Who Is
- Friendly and approachable
- Dependable and punctual
- Detail-oriented
- Solution-focused
- Team-oriented
- Calm under pressure
- Passionate about hospitality
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Frequent walking, reaching, bending, and computer use
Schedule
This position requires flexibility and may include:
- Morning shifts
- Evening shifts
- Weekends
- Holidays
Schedules are based on business needs.
Why Hotel Dega?
At Hotel Dega, we believe hospitality starts with our team. We foster a supportive work environment where employees are empowered to create memorable guest experiences while growing their careers.
If you enjoy helping people and thrive in hospitality, we'd love to hear from you.
Apply today and become part of the Hotel Dega team!
Pay: From $20.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $20