SALES COORDINATOR - HOTEL DAPHNE

The Role
Reporting to the Director of Sales, the Sales Coordinator will excel in contacting potential customers to develop & generate business, respond to all leads for business in a timely manner, coordinate activities for bookings, and organize sales activities to maximize results. This position assists the Director of Sales, Marketing Manager and Brand Partnerships to develop, implement, promote and follow through on actions and activities to increase business revenues.

A Sales Coordinator must have the ability to resolve conflict and a thorough understanding of Bunkhouse policies. Furthermore, a Sales Coordinator must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

Responsibilities will include:

• Meet with potential customers to offer event services and tour the venue
• Meet with customers to discuss in house offerings for special occasions such as conferences, festivals, weddings, parties and banquets
• Coordinate services, staff and location with necessary vendors and departments
• Book special event reservations accurately
• Ensure special event revenue is collected properly
• File all necessary permits required for each event and ensure each event follows local regulations
• Schedule all special events staff and assign duties and responsibilities in accordance with work requirements
• Develop and initiate all actions necessary and appropriate to achieve established sales department revenue goals and overall business revenue goals for the property
• Actively and consistently prospect and develops new sources of business for venue through telephone and email marketing and outside personal sales calls, successfully converting potential business opportunities to confirmed bookings
• Plan personal work schedule, prioritizing work tasks and responsibilities
• Respond to contacts for hotel information in a business-like and timely manner
• Respond in timely manner to all leads/RFPs and other sources of potential business opportunities for the venue
• Participate in meetings, sales blitzes, and brainstorming opportunities to increase sales results for venue
• Utilizes office systems consistently to maintain accurate, up to date information for all business contacts
• Prepare and distribute internal/external correspondence, contracts, BEO’s, group resumes, rooming lists, event schedules, and other documents in an accurate and timely manner
• Responsible for securing completed distribution of group credit information, and accurate adherence to event billing procedures
• Maintain trace dates for contact follow-up and all actions necessary for group bookings and appreciations
• Distribute information to all Departments regarding needs and requirements of groups, meetings and events taking place on the property
• Complete monthly Sales Department Productivity Report

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the venue are met
• Maintain a high level of cleanliness and safety in the work area
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Qualifications - External

Qualifications

Experience Required

• High School diploma or general education degree (GED). College Degree preferred
• Two (2) years related experience in hospitality events or events industry
• Ability to create documents in Excel and Word
• Ability to understand other computer programs (i.e. Property Management System)
• Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We Welcome You

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.