What are the responsibilities and job description for the Front Desk Clerk position at Hotel Coolidge?
```Duties```
- As a Front Desk Clerk, you will be the first point of contact for guests, responsible for delivering outstanding customer service and ensuring a welcoming atmosphere.
- Perform duties such as checking guests in and out.
- Handle guest inquiries and provide exceptional customer service
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with guest requests and resolve any issues or complaints
- Maintain accurate records of guest transactions and interactions
```Qualifications```
- Previous experience in a similar role preferred
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Excellent customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual abilities are a plus
- Knowledge of hospitality management or hotel operations is desirable
- Computer skills, as well as some experience with spread sheets would be beneficial
Prior experience with a Hotel Reservation PMS or other reservation management system a Plus!
If you have a passion for hospitality and enjoy working in a fast-paced environment, we encourage you to apply.
Benefits:
- Competitive pay
- Opportunities for career advancement within the hospitality industry
To apply, please submit your resume and cover letter highlighting your relevant experience in customer service and hotel operations. We look forward to reviewing your application.
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $17 - $20