What are the responsibilities and job description for the Front Desk Agent position at Hotel Chelsea?
Essential duties:
• Create memorable experiences for guests by ensuring a smooth arrival and departure
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
• To learn and articulate all room types, rates and unique selling points of the hotel and neighborhood
• Provide information and assistance to all guests and visitors.
• To ensure a high level of communication is maintained between the front desk and all other hotel departments for streamlined customer service.
• Anticipate guests needs- always staying one step ahead
Qualifications:
• At least one year of experience in hospitality (high-end boutique experience preferred) or two years in a customer service-related industry.
• Fluency in English is required, both written and verbal
• Flexibility with scheduling including weekends (Saturday and Sunday) and holidays
• Ability to multitask and remain calm under pressure
• Excellent customer service, communication and computer skills are required
Pay $26
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Salary : $26