What are the responsibilities and job description for the Front Desk Supervisor position at Hotel Champlain?
Job Overview
We are seeking a highly organized and professional Front Desk Supervisor to oversee the daily operations of our front desk area. The ideal candidate will be the first point of contact for clients and visitors, ensuring a welcoming atmosphere while managing administrative tasks efficiently. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties
- Greet and assist clients and visitors in a friendly and professional manner.
- Manage phone systems, ensuring calls are answered promptly and directed appropriately.
- Perform data entry tasks accurately to maintain updated records.
- Utilize QuickBooks for basic financial management and bookkeeping tasks.
- Provide exceptional customer support by addressing inquiries and resolving issues.
- Maintain calendar management for appointments, meetings, and events.
- Conduct proofreading of documents to ensure accuracy and professionalism.
- Handle clerical duties including filing, organizing documents, and maintaining office supplies.
- Act as a personal assistant to senior management as needed.
Skills
- Strong organizational skills with the ability to prioritize tasks effectively.
- Proficient in phone etiquette to ensure positive interactions with clients.
- Experience with customer support roles that demonstrate a commitment to service excellence.
- Familiarity with QuickBooks is preferred but not mandatory.
- Excellent proofreading abilities to maintain high-quality documentation.
- Competence in calendar management for efficient scheduling of appointments.
- Proficient in clerical tasks including data entry and document organization.
Join our team as a Front Desk Supervisor where you will play a vital role in creating an exceptional experience for our clients while supporting the operational needs of our organization.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Burlington, VT 05401 (Required)
Ability to Relocate:
- Burlington, VT 05401: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $26